How does it work?
A community alarm unit will be connected to an active telephone line in your home. The alarm can be activated by either pressing the button on the unit or the pendant. The pendant can be worn on a wrist strap or on a neck cord and is waterproof. The system uses a two way speech device that is only active if an alert is sent. The unit will also be plugged into a wall socket that will need to be located near the telephone socket.
When the alarm activates, a signal is sent via the telephone line to our staffed 24 hour team. We will try to establish contact over the unit to determine the assistance that is required. If we are unable to make contact we will also try to call the premises. Please note that all activations will incur a call cost at your telephone provider’s rates.
Depending on the assistance that is required we have a number of ways that support is provided.
- Contact a family member or friend (Volunteer responder)
- Dispatch one of our trained responders
- Contact your GP / NHS24 or emergency services
- Provide reassurance over the unit or telephone
Who can benefit from Telecare?
Telecare is available to any residents living in the Stirling Council area. Many different people benefit from the support telecare provides, including:
- Older adults and the elderly
- Someone living with Dementia or Alzheimer's disease
- People with physical or learning disabilities
- People with mobility problems
- Relatives and informal carers
Enhanced Telecare Equipment available
The following sensors are available and can be used in certain situations where a particular need has been identified. For enhanced Telecare equipment a further assessment would be carried out.
- Pendant - Personal Pendant supplied with a standard community alarm installation (Standard Equipment).
- Smoke Detector - For use where it has been identified that someone is at risk from fire, through cooking issues or smoking. Also beneficial where mobility or sensory impairment can restrict being able to exit a property (calls normally result in the deployment of the fire brigade)
- Heat Detector - For use where it has been identified that someone is at risk from temperature extremes. Usually used in a kitchen to identify if a cooker has been left on
- Flood Detector - Used to detect water spillage i.e. forgetting to turn taps off
- Fall Detector – For use when mobilising around the house which activates if a fall is detected.
- Bed Sensor - Used to detect when a service user gets out of bed during the night and fails to return after a specified period of time has elapsed.
- Pressure Mat - Used for people with Dementia who may be at risk when getting out of bed during the night.
- Pill Dispenser - Provides an effective solution to support medication compliance by automatically dispensing medication and providing audible and visual alerts as to each time medication should be taken
- Door Contacts - For use when there is evidence of someone going out at inappropriate times e.g. during the night
What is TSA Accreditation?
The Telecare Team are accredited to Telecare Service Association (TSA) quality standards framework that ensures that we deliver a high quality telecare monitoring service. Robust systems and processes are in place to ensure that delivery is tailored to the needs of Telecare users to enable independence and choice.
How much does the service cost?
As of April 2020 the Telecare service cost £3.10 a week and is billed every quarter (in arrears). If you have any questions about your bill please contact 01786 237672 or call 01786 404040 to make a payment.
What is a Volunteer Responder?
Volunteer Responders provide vital support to the people who use the Stirling Council Telecare service and their input is very much valued and appreciated. We may ask a volunteer responder to attend where we are unable to contact the person or when they have asked for assistance. This could be day or night.
A Volunteer Responder is not being asked to replace the telecare responders, however with an ever-growing number of vulnerable people spread over city and rural areas local people may be able to provide assistance much quicker.
Essential requirements of a Volunteer Responder
- Live and work within the local area and be able to respond within a maximum of 45 minutes
- Physically able to attend and have the means to respond in a timely manner, for example, access to a vehicle or can walk to the property.
- Agree to hold keys or use keys from a key safe to access the property.
- Provide contact details and ensure they are kept up to date.
- Inform us of any holidays to avoid any delays in service.
Tasks required of a Volunteer ResponderAgree to attend when asked by us. This may include during the night. Although you can advise of times you are not available to be contacted e.g. Not available during the day between 10:00 am and 16:00 pm.
On arrival at the property press the button on the alarm unit and tell us you have arrived.
Provide initial assistance, for example, ensure the person is comfortable and if necessary summon other appropriate help e.g. NHS24, Emergency Services or Telecare Responders. If required to do so, wait with the person until further help arrives.
Once you are ready to leave the property press the button on the alarm and tell us you are leaving and the outcome of your visit.
Useful Contact Numbers
If you require an assessment of care and support or have concerns about any protection of any individual please call 01786 404040.
Housing – 01786 404040.
Telecare Office – For enquires about your service please contact 01786 237 783.
Reablement (Care at home) 01786 233 715.
Royal Voluntary Service - 01786 450 718.
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Last updated: Tuesday, July 21, 2020 8:51 AM