Last updated: Wednesday, September 23, 2020 7:14 PM

Stirling Council is following Government and NHS guidance on COVID-19 and continues to monitor events closely.

On 22 September, the Scottish Government introduced new national restrictions, with a focus on no household visits and a 10pm closing time for the hospitality industry.

Details of the restrictions and the limited exemptions can be found on the Scottish Government website.

The NHS has also provided a British Sign Language video explaining steps you can take to help avoid infection from Coronavirus (COVID-19) and self-isolation advice.

Easy Read versions and alternative language versions of Coronavirus advice documents are also available on the NHS Inform Translations page.

 

 

Support During Self Isolation

If you are self-isolating due to COVID 19 symptoms or as a result of Test and Protect contact and have not made alternative arrangements for essential supplies, please contact us on 01786 404040 for advice.

You can keep track of the latest information on our Community Support network with our fortnightly bulletins.

Personal Protective Equipment (PPE)

Guidance is available for Social Care Personal Assistants and employers regarding PPE and information on how to access equipment if you are unable to source it from your usual routes.

Guidance is also available for Unpaid Carers regarding PPE.

Advice Services

Please visit our dedicated page for useful information and links in relation to benefits and support you can apply for during this pandemic.

If you are a vulnerable adult who is being harmed or neglected and are unable to protect yourself we are here to help. Similarly if you know or suspect such an adult is being harmed or neglected then please tell us. We can only help people who become known to us. For further information please see https://www.stirling.gov.uk/social-care-health/adult-care/adult-protection/.

Daytime

Stirling – 01786 471177

Clackmannanshire – 01259 225000

Evenings & Weekends

Stirling & Clackmannanshire – 01786 470500

Police

Call 101 if you are concerned about an adult who is not at immediate risk of harm or 999 in an emergency.

Harm reduction services

If you are worried about your own or another person’s substance use please contact Change, Grow Live (CGL) for support on 0808 1962188. If you are concerned about someone else’s drug or alcohol use then Forth Valley Family Support Service (FVFSS) can also help. Call the Family Support Development Officer on 07484024407.

Forth Valley Recovery Community (FVRC) is a community of people committed to supporting recovery from substance use. During this time telephone support will be available via Tom Bennett (07920 234694) or Becky Wood (07920 576375).

Shielding

Please visit the national government’s page for advice on shielding.

Stirling Council’s creative catering teams have cooked up a recipe for success for residents. Download the full list of recipes here. You can also download a guide to cooking safely at home.

Adult Learning & Employability

Face to face contact with individuals is not currently running however staff are continuing to engage regularly with existing customers. There is very limited capacity to take on new clients but contact should be made via telephone (01786 237517) or email and a member of the team will respond.

Refugee Resettlement

All face to face appointments and drop-in sessions with families have been cancelled. For support please contact Jonathan Sharp by telephone on 07818 520936. For emergencies please contact Jonathan or the Stirling Council emergency number on 01786 473041. If you require an interpreter please let us know.

English classes have been cancelled. We are trying to find alternatives and will provide updates when this has been agreed. 

Advice for re-opening Businesses

Please visit our dedicated page for advice on re-opening businesses including those in the food service industry during lockdown easing.

Business Advice

A support hotline (01786 498496) and webpage offering business advice has been launched to support Stirling businesses and organisations during the coronavirus pandemic.

Stirling Council has also created a central point for any employers requiring additional staff. This free resource is open to any employer looking to recruit as increasing and changing demands affect key sectors. Employers are encouraged to email any requests. All jobs will be listed on Invest in Stirling.

Business Support Funds

All Business Support Funds are now closed. If you have any questions surrounding an outstanding application please drop us an email and we can help out.

Please visit our dedicated page for all information on Education, Children and Families during the COVID-19 pandemic including details on the phased re-opening of schools and nurseries.

Waste Services

Household bin collections: Operating as normal. Please refer to the regular waste collection calendar which was posted to homes earlier this year. You can also download the calendar on the Stirling Council website.

Polmaise & Callander Recycling Centres: Operating as normal. Opening Times.

Balfron Recycling Centre: An online or phone in booking system is in place to help manage traffic flow. Opening Times.

Special Uplift Service: Not running and will be updated as soon as guidance allows.

COVID-19: Safe Waste Presentation Procedures

Any individuals asked to self-isolate should follow this advice to dispose of their household waste:

  • Individuals should place all personal waste such as used tissues and disposable cleaning cloths securely in a plastic bag or bin liners. This plastic bag should then be placed in another plastic bag and securely tied.
  • These bags must be stored separately to other waste for at least 72 hours before being placed in your grey bin.

Please note that any additional waste left next to your bin will not be collected. This is to protect the health and safety of our operatives who are working in particularly challenging conditions during the current pandemic.

Council Tax

If you normally pay your Council Tax in person but are unable to do so, we would ask:

  • Those who are able to pay set up a direct debit through an online account.
  • Those who can only pay in person make payments when it is safe to do so. We will update when council buildings are reopened to the public.
  • If you cannot afford to catch up with instalments, or if you have seen a reduction in household income, please let us know by calling 01786 233210 to discuss arrangements or set up a direct debit.

Households with a low income may be entitled to a Council Tax Reduction.

For existing Direct Debit payers installments will be deducted on the date(s) previously notified. Those moving to Direct Debit will receive confirmation of their installment dates in advance of first payment.

Any questions relating to Council Tax Benefits can be sent to finservices@stirling.gov.uk or for questions about Council Tax Arrears email queries to arrears@stirling.gov.uk 

Advice Services and Welfare Reform

The team will continue to provide money, debt and benefit advice through a limited phone service. Please call 01786 233528 and leave your name and telephone number or email your details to moneyadvice@stirling.gov.uk

Information for Tenants

All eviction and rent-arrears cases have been put on hold until further notice. If Stirling Council has raised a court action against you for not paying your rent or other violations of your tenancy, or if you are facing financial difficulty due to the impact of COVID-19 please contact your housing officer for further information and support.

Anyone who needs to contact our housing team, allocations teams, or repairs team should call 01786 404040 (Option 2 during office hours)

Kevin Stewart MSP, Minister for Local Government, Housing and Planning, has written to every Property Redress Scheme (PRS) tenant in Scotland, as well as a comprehensive guide providing assistance and support regarding financial help.

National Government advice for tenants

Letter to Tenants

PRS Tenant Resource

Information for Landlords and Letting Agents

Please see below a letter from Kevin Stewart, Minister for Local Government, Housing and Planning which sets out the Scottish Government's position following a statement by Aileen Campbell MSP, Cabinet Secretary for Communities and Local Government.

Kevin Stewart Minister for Local Government: Letter to Landlords and Letting Agents

The Scottish Government has compiled a list of FAQs in partnership with Scottish Association of Landlords, Council of Letting Agents and Propertymark in relation to advice for private landlords and letting agents.

PRS Landlord (non-business) Covid-19 Loan Scheme

The Scottish Government PRS Landlord (non-business) Covid-19 Loan Scheme is available for applications. This is a short-term emergency interest free loan available to landlords who have 5 or less rental properties and will fund lost rental income from a single property. Landlords should still engage with their tenants as detailed in the guidance.

Further information on the loan including the application form can be found at https://covidlandlordloan.est.org.uk/

Enquiries can be sent to the Scottish Government at PRSLandlordCovid-19Loan@gov.scot

You can also contact the Stirling Council Private Rented Housing teams via:

Private Rented Housing Team: 01786 237678

Private Rented Housing Enforcement Officers: 

Andrew Paterson 01786 237704 – patersona3@stirling.gov.uk

Mhairi Gilfillan 01786 237699 – gilfillanm@stirling.gov.uk

Admin Support Officer: Kate MacGregor – 01786 237722

Service Co-ordinator: Fiona Scott 01786 237753 - scottf@stirling.gov.uk

Public Facilities

All car parks, public toilets, play parks and play areas are now open. However, no formal bookings are being taken for activities at present. Everyone should also follow Public Health Scotland advice and frequently apply hand sanitiser before and after the use of any facilities.

New temporary traffic management measures have been put in place in Stirling City Centre.

Tennis courts at Kings Park, Bridge of Allan and Doune are now open.

Stirling Council Fisheries on the River Teith and Forth are now open.

Stirling Council Community Venues 

Community centres and venues remain closed. 

Active Stirling has launched its plan to open some areas of The PEAK in August with limited activities.

Public Transport

Public transport may be subject to disruption. Buses will operate with reduced capacities. Please observe social distancing guidelines within the bus station and at bus stops. Wherever possible, please pay for your journey using contactless or mobile App.

You must wear a face covering on all public transport.

For up to date information on bus services please contact the operator, visit our Transport Service Changes page, visit Traveline Scotland or call 0871 200 22 33.

Park and Ride services have resumed normal service and all passengers will be able to travel for free.

The processing of all National Entitlement Cards and Blue Badges including new applications has resumed.

Roads Inspections

Council Officers remain available to assist. Please email DCconsultation@stirling.gov.uk for any enquiries. 

Stirling Council Libraries have started a phased reopening. While there will be no access to libraries initially, people will be able to borrow books through a ‘select and collect’ service. Please see our news story for more information and for the latest timetable. This service is also available via mobile libraries. Stirling Libraries website continues to give you access to your library account. Please note that all books that have been out on loan during the closure of libraries have been renewed and will not accrue fines.

If you received replacement hearing aid batteries from our libraries, please contact the Audiology Department at NHS Forth Valley on 01786 434171, or 01324 616191 or by email at fv-uhb.audiology@nhs.net 

The Council Archives will reopen to the public on an appointment only basis from Monday 21 September.

All documents must be ordered in advance and it will not be possible to order additional items on the day.

Appointment slots of up to one and a half hours can be booked from Monday, and are available from Monday to Thursday at the following times: 9am – 10.30am, 11am – 12.30pm and 2pm – 3.30pm.

You can contact the Archives via the below methods:

By Email: archive@stirling.gov.uk

By Post: Stirling Council Archives, 5 Borrowmeadow Road, Springkerse Estate, Stirling FK7 7UW

Or call us on: 01786 450745.

The Registration Service is open for the following essential services:

  • The registration of Births, Deaths, Stillbirths, Civil Partnerships & Marriages
  • The solemnisation of civil marriages and accepting & processing marriage paperwork for marriages and civil partnerships.

Please call to speak to a Registrar if you would like to discuss any registration requirement. Registrars are also available at weekends by email or phone to support anyone who needs to make an appointment to register a death or a birth.

For full information on the process of registering a birth, death, stillbirth, or civil partnership & marriage, please visit the Registration Services Update Page.

Office Opening Times

Stirling (01786 233961)

Monday to Friday 9am – 4pm
Saturday and Sunday 9am - 1pm

Balfron (01630 440315)

Monday to Friday 9am – 1pm, 2pm – 4pm

The Aberfoyle, Callander and Dunblane offices are closed until further notice – please contact the Stirling or Balfron office.

Killin (01567 820655)

Death Registration by appointment only

Currently up to 20 people can attend a funeral; not just immediate family. This will apply to both indoor and outdoor funeral services. Physical distancing of 2 metres must remain in place. Guidance from the Scottish Government can be viewed here.

The service will resume the process to ‘Transfer the Exclusive Right of Burial’. The Memorial Mason Registration Scheme and associated applications for the installation of foundations, added inscriptions and requests of permits are also running as usual.

Click here for more on Stirling Council Cemeteries Service.

Council Committees

Click on the Programme of Committee Meetings for details.

To contact your local Councillor about surgeries please visit our dedicated page.

Personal Licences

If you applied for a personal license and no decision was made before it expired, the application will automatically be extended for six months. Applications for renewal can be lodged from 12 months before the expiry date of the licence to one day before the licence expires.

If you are unable to take a refresher training course for a reason related to the Coronavirus crisis please contact the licensing office via email at licensing@stirling.gov.uk or 01786 233612. Licence holders are encouraged to explore options for undertaking the training online.

It will not be possible to process licence applications within the normal timeframes. Forthcoming meetings of the Council’s Planning and Regulation Panel and the District of Stirling Licensing Board have been cancelled.

Criminal Justice 

The Stirling Justice Social Work Service provides support for people subject to Community Payback Orders and Prison Through-care.

If anyone is needing any support because they or a family member are having dealings with the Justice System (Community or Prison) then please contact your worker directly on their mobile phone or contact 01786 233950 and someone will call you back.

Planning

The Planning Service is being provided remotely. We are continuing to receive and deal with planning applications through the Portal at www.edevelopment.scot. We are not able to receive or process paper submissions made through the post. Any representation or objection to a planning application should be made online or by email to planning@stirling.gov.uk

Planners are still available to discuss applications and you can contact them preferably by phone, but you can also email. If officers are out of the office they will contact you back as soon as possible.

Building Standards

The Building Standards Service is being provided remotely. Applications must be submitted electronically through the e-building standards portal.  

Surveyors are still available to discuss applications and you can contact them by phone or email. A full contact list is available here. If officers are out of the office they will contact you back as soon as possible.

Site Inspections 

All general site inspections have been suspended and have been replaced with Remote Verification Inspections to determine reasonable enquiry. This should be discussed with your case officer in advance. We have discontinued drain tests (necessitating a site visit) and are accepting temporary certificates in domestic situations where a final drain test is the only matter outstanding. This may enable occupation of a building allowing the contractor/agent to arrange a drain test at a later date.

In an emergency situation some site inspections will be undertaken in the interests of public safety.

We are continuing to receive and issue Building Warrants and accept Completion submissions and Temporary Occupation certificates.

Copy Documents

We cannot provide copy documents at this time, however we can supply you with an extract from our registers.  This is a document produced from the register with all relevant information on it.  We can only do these for Building Warrants/Amendments or Completion Certificates.  We will not be able to provide copy plans or any other documents at this time.

Extension to Periods of Validity

If your Building Warrant is due to expire in the next 6 months and you are concerned about the impact of COVID-19 on the construction being completed in time you can apply for an extension. It is available to download here and any questions can be discussed with the duty officer or emailed to buildingstandardsadmin@stirling.gov.uk

Tree Works Applications

All applications must be submitted electronically via Tree Works and High Hedge Notices

The dog shelter will temporarily provide a dog collection service only. Any payments must be made in card by calling 01786 404040. Dogs can only be collected by prior appointment and there will be no viewings, dog purchases or volunteer walking until further notice.