Last updated: Thursday, July 2, 2020 7:59 AM

Stirling Council is following Government and NHS guidance on COVID-19 and continues to monitor events closely.

As Scotland moves through the different phases of the Government’s Route Map out of Lockdown, you can keep track of changes to Stirling Council services, like access to parks, facilities or our tips, on this page.

We hope to be able to resume or restore any affected services, or make alternative arrangements as soon as possible and apologise for any inconvenience caused.

We encourage communities to continue to support each other during this unprecedented national emergency and global pandemic.

Key information

The Scottish Government has published its Route Map for moving through, and hopefully out of, the Coronavirus crisis. This national document will also guide Stirling Council’s service delivery plans in the coming months.

Phase 1 of the Route Map came into force on Friday, 28 May.

Phase 2 was partially implemented on Friday, 19 June.

Full details on the changes that have since come into force are available on the Scottish Government website. The majority of changes to Council services as a result of moving into Phase 2, such as parks re-opening, will not come info force until Monday, 29 June. 

The tabs below will be updated in relation to these changes made as we move through the Route Map.

Health AdviceFor health advice, NHS Inform remains the main source of information on the virus, with the Test and Protect programme now underway.

The NHS has also provided a British Sign Language video explaining steps you can take to help avoid infection from Coronavirus (COVID-19) and self-isolation advice.

Easy Read versions and alternative language versions of Coronavirus advice documents are also available on the NHS Inform Translations page.

Residents across the Stirling Council area in need of care, essential supplies or support can contact 01786 404040 and have their requirements formally recorded by Stirling Council’s community response teams. You can also fill in our Support for People online form.

Response times for our enquiries, complaints and customer services teams will be slower as we focus on emergency contacts. 

Council Tax

If you normally pay your Council Tax in person, and are unable to do so because of the Coronavirus, we would ask:

  • Those who are able to pay set up a direct debit through an online account
  • Those who already pay online continue to pay their instalments
  • Those who can only pay in person make payments when it is safe to do so, and set aside the funds to catch up with overdue instalments at that time
  • If you cannot afford to catch up with instalments, or if you have seen a reduction in household income, let us know and we can spread payments from June to March, rather than April to January.
  • Call 01786 233210 to discuss arrangements or set up a direct debit.

Households with a low income may be entitled to a Council Tax Reduction. Check to see if you are eligible.

For existing Direct Debit payers, instalments will be deducted on the date(s) previously notified. Those moving to Direct Debit as they can no longer pay in person will receive confirmation of their instalment dates in advance of first payment.

The main Council office at Old Viewforth and Customer First are closed to the public.

If you need to make a payment and are able to make it online please refer to the “Request / Report / Pay” section on the Stirling Council website homepage. For any other queries please visit the Contact Us section to get in touch.

Any questions relating to Council Tax Benefits can be sent to or, for questions about Council Tax Arrears, email queries to 

Advice and Welfare Reform

The team will continue to provide money, debt and benefit advice, through a limited phone service, Please call 01786 233528 and leave your name and telephone number, or email your details to

Scottish Welfare Fund

The Council expects to receive an increased number of Scottish Welfare Fund applications during the period of the Coronavirus disruption, and the Scottish Government has provided councils with significant additional funding to support this expected increase. Stirling Council has made arrangements to ensure that those in need of the support receive it within our normal quick timescales.

Please visit our dedicated page for all information on Education, Children and Families during the COVID-19 pandemic, including details on the phased re-opening of schools and nurseries.

Bin Collections

Stirling Council resumed its full household waste and recycling collection service on Monday, 1 June.

From this date (1 June), residents should refer to their waste collection calendar which was posted to homes earlier this year. You can also download the calendar on the Stirling Council website.

Additional waste left next to bins will still not be collected for health and safety reasons and please make sure to not overload bins or containers.

Household Waste and Recycling Centres

Stirling Council will re-open its household waste and recycling centres (tips) at Polmaise and Callander to residents on Monday, 1 June.

New arrangements were put in place on June 11, with changes to opening ours and types of waste that can be deposited. Full details are available on our dedicated tips page.

Other Waste Services

The Commercial Weighbridge at the Council’s Polmaise Depot has now fully reopened to account holder customers. Account holders can dispose of all normal streams of waste and recycling at the transfer station via the weighbridge. Any traders looking to set-up an account should email:

The Special Uplift service remains unavailable.

COVID-19 – Safe Waste Presentation Procedures

Any individuals asked to self-isolate, either as a precaution or because they are confirmed to have Coronavirus (COVID-19), should follow this advice to dispose of their household waste to ensure the virus is not spread via personal waste:

  • Individuals should place all personal waste such as used tissues and disposable cleaning cloths, securely in a plastic bag or bin liner. This plastic bag should then be placed in another plastic bag and securely tied
  • These bags must be stored separately to other waste for at least 72 hours before being placed in your grey bin.

FAQs on Waste Collection

Can I leave extra waste alongside my bin for collection?

Please note that additional waste left next to your bin will not be collected. This is protect the health and safety of our operatives who are working in very challenging conditions during the current pandemic.

I have extra waste, how should I store it?

We suggest that householders can store, where space permits, bagged dry recycling (plastics/cans/cartons; glass bottles/jars) for services that have been temporarily reduced.

Grey bin space can be prioritised for food waste, nappies and garden waste that cannot be home composted.

For households with gardens, full brown bins should be stored in the coolest area of the garden. If garden clippings are being stored in a corner of the garden, these should be periodically turned to provide air and this part of the garden should be kept out of reach of pets (as this material naturally composts down and should not be consumed).

If you are interested in home composting, you can find more information on the waste and recycling pages of our website. 

More information:

To confirm what to put in your bins, check our website here:

Coronavirus Business Support Fund

Stirling businesses can now apply for cash grants of between £10,000 and £25,000 as part of a new Coronavirus support fund.

These grants are for all small firms receiving the small business bonus or rural relief, and for leisure, hospitality and retail properties with a rateable value between £18,000 and £51,000. All eligible businesses will be paid within 10 days of application. To apply please complete the online form 

Bed and Breakfast Hardship Support Fund

As of 15 June 2020, applications for small service accommodation (Bed and Breakfast) hardship relief funds are now being considered. These are aimed at Bed and Breakfast owners who have not been eligible for any other form of relief fund due to COVID-19. To apply for this please see B&B hardship fund application.

Retail Hospitality Leisure Relief

As 24 June 2020, Applications can be made for any property which is used, predominantly or exclusively, to provide retail, hospitality or leisure services. To apply for this please see Retail Hospitality Leisure Relief

Business Advice

A support hotline (01786 498496) and webpage offering business advice has been launched to support Stirling businesses and organisations during the coronavirus pandemic.

As part of ongoing efforts to support businesses and workers during the Covid-19 (Coronavirus) outbreak, Stirling Council has also created a central point for any employers requiring additional staff. This free resource is open to any employer looking to recruit as increasing and changing demands affect key sectors and will be welcomed by those who have lost jobs as a result of the disruption.

Employers are encouraged to email details. All jobs will be listed at Invest in Stirling and we will endeavour to upload details as soon as possible after receipt.

During this emergency, communities have come together to support vulnerable individuals and families in their area. Local community groups, businesses and 3rd sector agencies are helping supply food and essentials to those vulnerable and self-isolating while others are providing other roles such as befriending.


Community groups, businesses, 3rd Sector agencies and individuals can register with us to help the community effort or let us know what they are doing locally.

Local Co-ordination Teams have been set up to support organisations in their efforts and when groups register they will be given a Local Co-ordination Team contact and receive regular information.

Visit out COVID-19 Volunteering page for more information.

Stirling Council and Stirlingshire Voluntary Enterprise (SVE) have created a web page, offering community groups, individuals and businesses the opportunity to support those most in need during the Coronavirus (COVID-19) outbreak. The site will allow communities groups and individuals to register their interest and help the local authority to co-ordinate the influx of support offers coming in from across the Stirling area.

Stirling Council cultural facilities 

All libraries, mobile libraries and community centres and venues have closed. Borrowers with overdue library books, loans have been extended. 

Stirling Libraries website continues to give you access to your library account. You can check on the books you have out on loan, place a hold on a book you want or renew a book online. Please note, this will need your library card number and pin. If you are not a library member, you can join online.

Please note, if you received replacement hearing aid batteries from our Libraries, please contact the Audiology Department at NHS Forth Valley on 01786 434171, or 01324 616191 or by email at  

The PEAK has closed to the public until further notice.

Learning & Employability

Face to face contact with participants is suspended, however, staff are continuing to engage regularly with service users via telephone and e-mail. There is very limited capacity to take on new clients, but contact should be made via telephone (01786 237517) or email and a member of the team will respond.

Refugee Resettlement

All face to face appointments with families have been cancelled and there will be no drop-in sessions for the foreseeable future. For support please contact Jonathan Sharp by telephone on 07818 520936. For emergencies, please contact Jonathan or the Stirling Council emergency number on 01786 473041 and request an interpreter.

English classes are also cancelled and alternative on line classes are being sought. More information will be provided at a later date.

Phase 2 update

Following the First Minister’s statement of Thursday, 18 June, the following arrangements are in relation to car parking, traffic management, public toilets and use of outdoor space across the Stirling Council area.

Car Parking

All car parks are now open.

Traffic Management

New temporary traffic management measures have been put in place in Stirling City Centre and in Bridge of Allan.

Variable Messaging Signs have been installed at the following locations with relevant COVID-19 info and traffic updates:

  • Callander A84 from the south
  • Callander A84 from the north
  • Callander junction between A84 & A821
  • Drymen A811 from the south
  • Drymen A811 from the north
  • Drymen in the village leading to Rowardennan road B837
  • Aberfoyle approach from the south A81
  • Aberfoyle approach from the north A821 (Dukes Pass)
  • Ben A’nn in car park (Dukes Pass) Forestry Scotland
  • Queens View car park, Strathblane
  • Finnich Glen (Devils Pulpit) car park

Public Toilets

All public toilets are now open.

Parks and Open Spaces

Play parks and play areas are now open.

Tennis courts at Kings Park, Bridge of Allan and Doune reopened on Friday, 29 May.

Stirling Council Fisheries on the River Teith and Forth reopened from Friday, 29 May.

Public Transport

Public transport may be subject to disruption. For up to date information on bus services, please contact the operator, visit Traveline Scotland or call 0871 200 22 33

Buses will operate with reduced capacities to maintain social distancing with some seats marked as unavailable. 

When travelling on public transport from 22 June, you must wear a face covering.

Where possible, please pay for your journey using contactless or mobile App.

Park and Ride service changes until further notice:

  • P1 Springkerse P&R service will be reduced to operate every 30 minutes.
  • P2 Castleview P&R service will be withdrawn.

The seating area and ticket office at Stirling Bus Station closed to members of the public on Monday, 23 March 2020. Transport users can still board and alight service buses and tickets can still be purchased on board from the driver.

Please observe social distancing guidelines within the bus station and at bus stops. Buses may be operating at reduced capacities to maintain social distancing with some seats marked unavailable.

Please check our Transport Service Changes page for info on local bus services.

National Entitlement Card (NEC) applications

Limited card production for National Entitlement Cards has recommenced from Monday 1 June.

Requests for replacements and renewals from existing cardholders are being processed by the Council, however, applications for new cards are still not being accepted at present.

Priority is being given to those in the over 60s and disabled Concessionary Travel Schemes.

If you have any questions about your existing concession card, need to request a replacement or renew your entitlement please contact us by calling 01786 237504 or 01786 237507 (between 0900 and 1600 Monday to Friday).

Blue Badges

The processing of new Blue Badge applications will be delayed due to the current emergency situation. We would like to apologise for any inconvenience caused.

Blue Badges that expired after 1 January 2020 have been extended for use until 30 September 2020. New applications can continue to be made online. 

Roads Inspections

Council Officers have been in contact with contractors and remain available to assist with enquiries. Please contact

Bandeath Stray Dog Shelter

The dog shelter will temporarily provide a dog collection service only. Any payments must be made in card by calling 01786 404040. Dogs can only be collected by prior appointment and there will be no viewings, dog purchases or volunteer walking until further notice.

Our staff and dogs at Bandeath Dog Shelter miss all our volunteer walkers but while the lockdown and social distancing is still in force, we are unable to welcome you at this time.

This is for the safety of all staff and walkers and we look forward to having you back when restrictions are lifted.

The Registration Service will open from Monday 29 June 2020 for the following essential services only:

  • The registration of Births, Deaths, Stillbirths, Civil Partnerships & Marriages
  • The solemnisation of civil marriages and accepting & processing marriage paperwork for marriages and civil partnerships.

Please call to speak to a Registrar if you would like to discuss any registration requirement during these revised arrangements. We understand that you still need support during this difficult time and our Registrars are here to help.

Registrars are also available at weekends by email or phone to support anyone who needs to make an appointment to register a death or a birth.

Please call the appropriate office to make an appointment:

Office Opening Times

Stirling (01786 233961):

Monday to Friday 9am – 4pm
Saturday and Sunday 9am-1pm.

Balfron (01630 440315):

Monday to Friday 9am – 1pm, 2pm – 4pm

Please note, the Balfron Office will be closed Thursday and Friday (9 & 10 July) and will re-open again on Monday 13 July 2020 at 9am.


Closed until further notice – please contact Stirling or Balfron Registration Offices


Closed until further notice – please contact Stirling or Balfron Registration Offices


Closed until further notice – please contact the Stirling Registration Office

Killin (01567 820655):

Death Registration by appointment only

BirthsFrom Monday 29th June 2020 Stirling Council Registration Service will resume birth registrations. This will be done in a staggered approach to ensure families are treated fairly and Registration Services are able to allocate resources to tackling the backlog of birth registrations.

Only the parent(s) of any child born before 31 March 2020 should contact the relevant office to arrange an appointment at this time. Please continue to check this page for further updates for babies born after this date.

We will work to ensure births are registered as quickly as possible but your patience will be much appreciated as the backlog of birth registrations are processed.


Registrars will continue to register deaths remotely. Please remember, although you will not attend for a face to face appointment, our Registrars will still be there to help you. They will guide you through this process.

It is the responsibility of the GP, or Hospital Doctor (if the death occurred in hospital) to email Form 11 Medical Certificate of Cause of Death (MCCD) to the Registrar in the local area as identified by the informant. The informant is often a family member, or if that’s not possible, could be the Funeral Director. It would greatly assist the process if contact details of this family member or Funeral Director could be included with the Medical Certificate of Cause of Death. If no contact details are included it is then the responsibility of the informant to contact the Registration office to start the process of registration.

The original Medical Certificate of Cause of Death should then be posted to the office of the Registrar by the GP or Hospital Doctor. Once the email Medical Certificate of Cause of Death is received by the Registrar and team, the process of registration can begin.

It may take more than one phone call to finalise the registration process.  To reflect this, deaths no longer need to be registered within an 8 day period. They will be dealt with as quickly as possible in the order received.  We know that this might be stressful, but are here to help you at this difficult time.

If the death is to be registered in Stirling then the MCCD should be emailed to

Address for posting Medical Certificate of Cause of Death (MCCD) are:

Stirling: Registration Service, The Tolbooth, Broad Street, Stirling FK8 1DE


Balfron: Registration Service, 32 Buchanan Street, Balfron G63 0TR

Please do not send the MCCDs to any other office within Stirling Council as they are currently closed.


Registrars will continue to carry out still-birth registrations remotely. There will be no face to face Appointments.  Please call to speak to a Registrar if you would like to discuss any registration requirement during these revised arrangements.  We understand that you still need support during this difficult time, and our Registrars are here to help.

In order to register the still-birth it is the responsibility of the Midwife or Hospital Doctor to email Form 6 Medical Certificate of Cause of Still-birth to the Registrar in the local area as identified by the informant. The informant is often a family member, or if that’s not possible, could be the Funeral Director.  It would greatly assist the process if contact details of this family member or Funeral Director could be included with the Medical Certificate of Cause of Still-birth.  If no contact details are included it is then the responsibility of the informant to contact the Registration office to start the process of registration.

The original Medical Certificate of Cause of Still-birth should then be posted to the office of the Registrar by the Midwife or Hospital Doctor.

Once the email Medical Certificate of Cause of Still-birth is received by the registration team the process of registration can begin.

It may take more than one phone call to finalise the registration process.  To reflect this, still-births no longer need to be registered within a 21 day period. They will be dealt with as quickly as possible in the order received.  We know that this might be stressful, but are here to help you at this difficult time.

If the still-birth is to be registered in Stirling then the Certificate should be emailed to

Address for posting Medical Certificate of Cause of Stillbirth are:

Stirling: Registration Service, The Tolbooth, Broad Street, Stirling FK8 1DE


Balfron: Registration Service, 32 Buchanan Street, Balfron G63 0TR

Please do not send the Medical Certificate of Cause of Stillbirth to any other office within Stirling Council as they are currently closed.

Marriage/Civil partnerships

Marriage and Civil Partnerships in Scotland can commence from 29 June 2020 under Phase 2 of the Scottish Government Routemap. Ceremonies will take place outdoors only.

Members of three separate households, to a maximum number of eight people will be permitted to attend an outdoor wedding or civil partnership.  This is to allow the parties (who may not be part of the same household prior to marriage) and the witnesses to attend.  This limitation does not include the Registrar/Celebrant or any necessary interpreter.

Please post your completed Marriage/Civil Partnership Notices and accompanying documents (which must be originals) to the following office:

Stirling: Registration Service, The Tolbooth, Broad Street, Stirling FK8 1DE for ceremonies taking place in or around Stirling & Dunblane.

Balfron: Registration Service, 32 Buchanan Street, Balfron G63 0TR for ceremonies taking place in or around Aberfoyle, Balfron & Callander.

Killin: Registration Service, Killin Library, Main Street, Killin FK21 8UW for ceremonies taking place in or around Killin.

Please remember to include your contact details on any correspondence.

Couples must give the minimum of 29 days notice from when we receive and process your paperwork & fees.

Please contact the relevant office if you require further information.

  • Certificates– Certificates are currently unavailable. In the event of an urgent request, please contact the relevant office. Please note that urgent requests will incur a Certificate Fast Track Fee of £5.00 and will be posted 1st class within 24 hours of receipt of payment.
  • GenealogyScotlandspeople Family History has been suspended until further notice.
  • Citizenship ceremonies- all forthcoming ceremonies have been suspended until further notice.

Get support now

Residents in need of care, essential supplies or support can contact 01786 404040 and speak to the community response teams. 

The support line is staffed seven days a week between 8am and 8pm. You can also fill in our Support for People online form.

You can keep track of the latest information on our Community Support network with our weekly bulletins.

Personal Protective Equipment (PPE)

Guidance is available for Social Care Personal Assistants and employers regarding PPE and information on how to access equipment if you are unable to source it from your usual routes.

Guidance is also available for Unpaid Carers regarding PPE.

Advice Services

Please visit our dedicated page for useful information and links in relation to benefits and support you can apply for during this pandemic.

If you are a vulnerable adult who is being harmed or neglected and are unable to protect yourself we are here to help. Similarly if you know or suspect such an adult is being harmed or neglected then please tell us.

If you see something, are told something or something doesn’t feel right, you need to report it. We can only help people who become known to us.

Phone Contact Details


Stirling – 01786 471177

Clackmannanshire – 01259 225000

Evenings & Weekends

Stirling & Clackmannanshire – 01786 470500


Call 101 if you are concerned about an adult who is not at immediate risk of harm or 999 in an emergency.

For further information please see

Harm reduction services

If you are worried about your own or another person’s substance use, please contact Change, Grow Live (CGL) for support on 0808 1962188. If you are concerned about someone else’s drug or alcohol use then Forth Valley Family Support Service (FVFSS) can also help. Call the Family Support Development Officer on 07484024407.

Forth Valley Recovery Community (FVRC) is a community of people committed to supporting recovery from substance use. During this time, telephone support will be available via Tom Bennett - Tel 07920 234694 or Becky Wood - Tel 07920 576375


Stirling Council’s creative catering teams have cooked up a recipe for success for residents receiving ‘Shielding’ food packages.

Download the full list of recipes here. You can also download a guide to cooking safely at home.

Information for Tenants

Sheriff courts are now dealing only with urgent civil business, and all eviction and rent-arrears cases have been put on hold until further notice. If Stirling Council has raised a court action against you for not paying your rent or other violations of your tenancy, please contact your housing officer for further information.

If you are facing financial difficulty due to the impact of COVID-19, please contact your housing officer who will be able to provide advice and support, including financial support to help you sustain your tenancy.

Housing TeamOur Housing Officers and Income Maximisation Officers will be offering a telephone service for urgent enquiries but visits will only be carried out if an emergency occurs. The team can be contacted on 01786 404040 (Option 2 during office hours)

Housing AllocationsOur Allocations Team have a limited service at this time. We are still letting properties but are prioritising urgent cases to assist in preventing homelessness. The team can be contacted on 01786 404040.

Housing Repairs: Our teams will be carrying out emergency repairs only. If you have an emergency repair, please contact us on 01786 404040 and a member of our team will assist you.

Information for Landlords and Letting Agents

In common with all other Scottish Local Authorities, Stirling Council, has been asked to circulate some information in relation to COVID-19.

With this in mind please see below a letter from Kevin Stewart, Minister for Local Government, Housing and Planning which sets out the Scottish Government's position following yesterday afternoon’s statement (18/03/20) by the Aileen Campbell MSP, Cabinet Secretary for Communities and Local Government.

Kevin Stewart Minister for Local Government:  Letter to Landlords and Letting Agents

Coronavirus guidance for private landlords and letting agents

The Scottish Government has compiled a list of FAQs in partnership with Scottish Association of Landlords, Council of Letting Agents and Propertymark in relation to advice for private landlords and letting agents.

You can access the information via the Scottish Government’s website.

PRS Landlord (non-business) Covid-19 Loan Scheme

The Scottish Government PRS Landlord (non-business) Covid-19 Loan Scheme is now available for applications. This is a short-term emergency interest free loan, available to landlords who have 5 or less rental properties and will fund lost rental income from a single property. Landlords should still, of course, engage with their tenants as detailed in the guidance.

Further information on the loan, including the application form, can be found at

Enquiries can be sent to the Scottish Government at

You can also contact the Stirling Council Private Rented Housing teams via:

Private Rented Housing Team: 01786 237678

Private Rented Housing Enforcement Officers: Andrew Paterson 01786 237704 –

Mhairi Gilfillan 01786 237699 –

Admin Support Officer: Kate MacGregor – 01786 237722

Service Co-ordinator: Fiona Scott 01786 237753 -

Reopening your business during the Coronavirus pandemic

The following measures are for consideration by Food Business Operators (FBO) when they are re-opening a business that has been closed due to Coronavirus restrictions.

  • Water supply

If your building was closed during the coronavirus outbreak, water system stagnation may have occurred due to lack of use, increasing the risks of Legionnaires’ disease. If your business utilises water storage tanks and these tanks have been isolated for a period time and not been maintained throughout your closure, then you must follow all relevant protocols for the safe recommissioning of such tanks.

The Legionella Control Association (LCA) indicates the minimum expectation for small, simple hot and cold water systems would be flushing through with fresh mains water.  In other cases, including premises with water tanks the expectation is likely to be for more extensive flushing followed by cleaning and disinfection. 

Further info: 

  • Condition of Premises and Equipment

When premises have been closed for a prolonged period of time it is essential to carry out thorough checks prior to re-opening to ensure that they are in a safe condition, do not present a risk of contamination and will allow for the hygienic production or handling of food. Carry out a walk-through of the premises to ensure it is in a good state of repair and that no damage has occurred during the closure. Check all essential equipment is operating and in good condition

  • Services

Ensure the essential services required for power, hot and cold water supply and drainage are working as intended. Contact your waste contractor to ensure that commercial waste from the premises will be uplifted.

  • Cleaning

Following prolonged closure, a ‘deep clean’ should be carried out to ensure the entire premises is adequately cleaned/disinfected prior to reopening. This should be done in accordance with and supplemented by your existing cleaning schedule.  Ensure that hand contact points such as door handles, tap handles, light switches and soap/hand towel dispensers (list not exhaustive) are not missed when undertaking such. Consideration should also be given to communal areas such as staff rooms, changing rooms and staff toilet facilities.

Flush clean water through machines that are plumbed into the water supply, such as dish washers, ice machines, drinking fountains, coffee machines, slush-ice makers, post mix guns, self-service soft drink machines and water coolers, in order to flush through any stagnant water. Follow the manufacturer’s instructions on settings to be used for cleaning if equipment has not been used for some time.

  • Stock check/food disposal

As many businesses will have closed unexpectedly and at short notice, checks should be made for expired durability dates.  You must remember to include partially used items such as sauces that require to be used within a specific period once open. Ensure waste food is disposed of appropriately and quickly and is not allowed to accumulate inside or outside the premises. As daily temperature monitoring will not have been undertaken check there is no evidence of temporary power failures within your equipment such as fridges and freezers.  If there is any evidence that defrosting may have occurred the food should be disposed of.  It is difficult to assess for evidence of temporary power failure within refrigerators, so where there is any doubt whatsoever about product safety then all relevant precautions must be taken i.e. disposal of products.  It is however highly likely that food items stored within the refrigerator will now have exceeded their durability dates and should therefore be discarded.  Oil in fryers should be replaced, particularly where it has been left uncovered.

  • Pest Control

Temporary closures can put businesses at risk of potential pest infestations due to the lack of business activity and maintenance of pest guarding during closure.  Furthermore, as we approach the summer months and the temperature increases this can also result in increased pest activity.  Thorough pest control checks must be carried out prior to reopening.  Any noted pest activity or presence must be addressed.  It is recommended that you seek assistance from a reputable pest control contractor to aid you with this.

Operating under The Health Protection (Coronavirus) (Restrictions) (Scotland) Regulations 2020

It is critical that food businesses prioritise the safety of their staff as an essential resource and to ensure all of their employees are following government guidance on infection prevention and control measures against Covid-19.  It is of the utmost importance that food businesses continue to uphold their existing good hygiene practices pertinent to food and customer safety as well as further supplementing them in light of the current situation. 

Stirling Council understand that businesses may look to change their business model and diversify in order to maintain their business during this time.

In addition to the information below if you have any specific enquiries please email or alternatively call 01786 404040 and an officer will contact you to discuss your new business model so that we can help to ensure that you are doing this safely.

Food Standards Scotland have put together a generic risk assessment tool to help food businesses review facilities and workflow in line with COVID-19 hygiene and physical distancing requirements and identify changes needed to make when re-starting food production and service operations following lockdown. 

Whilst undertaking your risk assessment, please refer to the COVID-19 guidance produced by both Food Standards Scotland and Health and Safety Executive (see below), as well as Scottish Government’s sector guidance for easing lockdown. Scottish Government Retail Sector guidance can be found via this link. In addition to the current controls you already have in place these are some additional issues you need to consider:

  • Social (Physical) Distancing

It is essential that the requirements of the above mentioned regulations are adhered to at all times during operation.

You must risk assess, and put in place, control measures to ensure that all staff can adhere to social distancing requirements i.e. maintain a 2m distance from each other.   This may include the redesign of workflows, implementation of “one way” systems, reduction in your capacity, staff numbers and menu, as well as changes to the way in which you interact with your customers during service, food collections and deliveries.

Detailed guidance has been produced by the Scottish Government and Food Standards Scotland.

The use of screens, signs and marking tapes may help you implement such measures. Some example of signage can be found via these links:

Example 1
Example 2
Example 3

Further guidance on workplace safety, including industry specific guidance can be found via the following links:​
​ ​​

  • Infection Control

You have responsibilities to ensure food handlers are fit for work under the food hygiene regulations. In addition you have a general duty to ensure the health, safety and welfare of persons in your employment and members of the public. Ensure the Government's infection control policy in relation to coronavirus is followed. All staff should be familiar of the symptoms of Coronavirus (high temperature/fever and/or new continuous cough and/or loss/change in sense of taste/smell) and of the actions to take should anyone display symptoms. The Scottish Government and public health authorities have guidance on symptoms, actions and subsequent cleaning and disinfection of areas.

  • Personal Hygiene

All food handlers must regularly wash their hands using warm running water and hand soap (for at least 20 seconds) and dry them with disposable paper towels.  Alcohol based hand sanitiser gels can be used in addition to hand washing, but it is important to note that they only work on visibly clean hands.  They should never be used as a substitute to hand washing with soap and water.  Staff should be reminded of the importance of thorough and frequent handwashing and it is advised that you implement regular monitoring checks to ensure staff are adhering to effective hand washing techniques. Customers should be encouraged to use a sanitiser on entry to the premises. Further guidance on handwashing is available from public health. Use of disposable gloves is not a suitable alternative to regular thorough hand washing and their use is not encouraged.

  • Cleaning/sanitising

During operation, it is advised that you increase the frequency of your ongoing cleaning/disinfecting activities to at least every two hours, particularly for hand contact surfaces and worktops. For regular cleaning and disinfecting of key touch points (including worktops, door handles, grab-rails in corridors, stairwells, keypads, vending machines, etc), use a disposable cloth, first clean hard surfaces with warm soapy water then disinfect these surfaces with the cleaning products you normally use.

Consideration should be given to augmenting existing cleaning procedures that comply with Food Standards Scotland’s current E. Coli O157 Control of Cross Contamination Guidance and the additional regular cleaning of hand contact areas with cleaning agents known to be effective against viruses e.g. use of quaternary ammonium compounds as there is evidence that such can deactivate viruses. Products bearing the EN 14476:2019 standard should have been tested for efficacy against enveloped viruses (although not specifically the virus responsible for COVID-19).

  • Menu control & Suppliers

Due to the current restrictions, food premises may be working with reduced staff numbers, this can potentially increase the risks to food safety such as greater potential for cross contamination to occur. A review of your menu may be required with a view to potentially reducing the range of foods available for order.  

It is important to remember that if you have made any changes to your menu, or if your supplier(s) or ingredients change, you must ensure you have reviewed your allergy information.

You should continue to ensure that you use reputable suppliers. As many businesses have temporarily closed, there is an increased risk of food fraud with unfit, unsafe, out of date or sub-standard food entering the supply chain.

  • Food Collection and Deliveries

As previously mentioned, you must continue to ensure that social distancing requirements can be maintained during food collections and deliveries.  Give consideration as to how you might achieve this e.g. encourage contact-free delivery, phone orders and staggered collection times.

If you are introducing a food delivery service as a new aspect then ensure you give consideration to temperature control and vehicle cleanliness during transit of orders.

  • Food Safety Management System & Staff training

You must ensure that consideration is given to hazards, controls and monitoring procedures when making any of the above or other procedural changes such as the introduction of a takeaway/delivery service to ensure there is no compromise to food safety. Your current Food Safety Management system must be updated and staff, (existing and new/replacement), instructed/trained appropriately in all new procedures and made familiar with its contents.

There is no relaxation on food law legal requirements for matters relating to food safety and standards, as well as in relation to the training requirements of food handlers during this COVID-19 pandemic. All new staff still require to be supervised and instructed and/or trained in food hygiene matters commensurate with their work activity.  Staff in their entirety should be trained on any measures implemented by the business to prevent the spread of COVID-19.

  • Heating, Ventilation and Air Conditioning Systems (HVAC)

With regards to COVID-19 related ventilation issues Chartered Institution of Building Services Engineers (CIBSE) have produced recommendations that can be found herethat suggest that dilution of internal air should reduce the risk of potential airborne transmission and that any HVAC which normally run on a recirculation mode be switched to an external intake where possible and that recirculation between areas occupied by different people should be avoided. In relation to vacated buildings, they are recommending that HVAC runs continuously at reduced speeds.

Other Environmental Health informationHealth Protection Scotland continues to update its guidance for health protection teams and healthcare practitioners as the Coronavirus situation evolves.

Full information can be found on the HPS website, including guidance for non-healthcare settings such as schools, places of detention, and separate guidance for social care settings.

Food Standards Scotland has produced helpful information for consumers and businesses on handling food products during the Coronavirus Pandemic.

The Council’s Street Cleaning team is providing a much-reduced service due to staff absence and staff redeployment to vital services.

Council Committees

A series of remote Committee meetings, including two Full Council meetings, have been scheduled for June 2020.

Click on the Programme of Committee Meetings for further details.

To contact your local Councillor about surgeries, visit our dedicated page.

Personal Licences

Where an application for renewal of a personal licence is made to the Board, and the Board has not determined the application before the date of expiry of the licence, the licence will continue for a period of six months from the date of expiry of the licence.

Applications for renewal can be lodged from 12 months before the expiry date of the licence to one day before the licence expires.

If you are unable to take a refresher training course for a reason related to the Coronavirus crisis, please contact the licensing office via email at or 01786 233612. Licence holders are encouraged to explore options for undertaking the training online where face-to-face courses are not safe or practicable.

As the Council focuses resources on providing essential services and responding to the current public health crisis, it will not be possible to process licence applications within the normal timeframes. Forthcoming meetings of the Council’s Planning and Regulation Panel and the District of Stirling Licensing Board have been cancelled.

Licence and renewal applications may still be submitted, but by email only. Forms can be downloaded from the relevant sections of the website. Once completed and signed, they should be scanned and sent to 

Criminal Justice 

The Stirling Justice Social Work Service provides support for people subject to Community Payback Orders and Prison Through-care.

If anyone is needing any support because they, or a family member, are having dealings with the Justice System (Community or Prison) then please contact your worker directly on their mobile phone, or contact 01786 233950, so that someone can call you back.

Stirling Council’s cemeteries service is making some temporary adjustments to comply with recent Scottish Government legislation and national guidance on the COVID-19 pandemic.

In line with Government restrictions, including regulations on social distancing, a number of measures are now being adopted to continue to provide a service for families experiencing the loss of a loved one.

See our news story for all the changes and for other key information:

For information on registering deaths, please click the Registrars tab above on this page.


The Planning Service is being provided remotely. Unfortunately, at this time, not all officers are able to receive emails or telephone calls directly. Until this is resolved if you have tried to contact an officer but not received a reply when you expected please contact Karla Mann on 07717 545052 Tuesday, Wednesday and Thursday am.

We are continuing to receive and deal with planning applications through the Portal at: Unfortunately we are not able to receive or process paper submissions made through the post. Any representation or objection to a planning application should be made using the online form at View/Comment on Planning Applications - Stirling Council or by email to

Building Standards

Due to the Coronavirus pandemic Council staff are now working from home wherever possible. We are trying to continue to operate as normal a service as possible but unfortunately there will be some disruptions.

As we are working remotely we can only process applications submitted electronically, therefore we would advise that you submit any applications through the e-buildingstandards portal. Unfortunately we are not able to receive or process paper submissions made through the post.

Surveyors are still available to discuss applications and you can contact them by email in the first instance.

Site Inspections 

All general site inspections have been suspended and have been replaced with the submission of alternative evidence to determine reasonable enquiry. This should be discussed with your case officer in advance. We have discontinued drain tests (necessitating a site visit) and are accepting temporary certificates in domestic situations where a final drain test is the only matter outstanding. This may enable occupation of a building allowing the contractor/agent to arrange a drain test at a later date.

In all cases all life safety matters must be satisfactorily resolved.

In an emergency situation some site inspections will be undertaken in the interests of public safety.

We are continuing to receive and issue Building Warrants and accept Completion submissions and Temporary Occupation certificates.

Copy Documents

Unfortunately we cannot provide copy documents at this time.  We can however supply you with an extract from our registers.  This is a document produced from the register with all relevant information on it.  We can only do these for Building Warrants/ Amendments or Completion Certificates.  We will not be able to provide copy plans or any other documents at this time.

Extension to Periods of Validity

If your Building Warrant is due to expire in the next 6 months and you are concerned about the impact of COVID 19 on the construction being completed in time an Extension to Period of the Validity of The Building Warrant can be applied for. This application form can be found in the forms area of our web page. Any queries in this regard can be discussed with our duty officer or emailed to our

Tree Works Applications

Please note that we are not able to accept postal submission for Tree Work Applications. We are able to accept electronic submissions at: Tree Works and High Hedge Notices

Playgrounds across Stirling will reopen from Monday, 29 June.

Signs will be in place at each play area to remind parents, guardians and children of the need to continue following social distancing measures.

Everyone should also follow Public Health Scotland advice and frequently apply hand sanitiser before and after the use of any facilities.

The playgrounds will not be supervised and cleansing will not be undertaken by Council staff.

The Scottish Government’s guidelines on travelling no more than five miles for leisure and recreation remain in place and should be followed. As a result, all car parks will remain closed until July 3rd to comply with this guidance.