To adhere to these national guidelines we have taken the difficult decision to reduce or close some services. You can keep track of these service disruptions on this page where daily updates will be provided.
We hope to be able to resume or restore any affected services, or make alternative arrangements as soon as possible and apologise for any inconvenience caused.
We encourage communities to continue to support each other during this unprecedented national emergency and global pandemic.
The NHS Inform website is producing regularly updated guidance on COVID-19 and we advise this is the best resource to find the latest information and advice.
The NHS have also provided a British Sign Language video explaining steps you can take to help avoid infection from Coronavirus (COVID-19) and self-isolation advice.
Payments, General Enquiries and Customer Services
Response times for our enquiries, complaints and customer services teams will be slower as we focus on emergency contacts.
The main Council office at Old Viewforth is closed to the public and Customer First closed as of 5pm on Wednesday, 18 March.
If you need to make a payment and are able to make it online please refer to the “Request / Report / Pay” section on the Stirling Council website homepage. For any other queries please visit the Contact Us section to get in touch.
Registration Services: The Registration Service is closed for all face to face enquiries, face to face registrations and ceremonies. Please contact the Service directly on 01786 233961/233960 to speak to a Registrar if you would like to discuss any registration requirement during these revised arrangements..
Harm reduction services: If you are worried about your own or another person’s substance use, please contact Change, Grow Live (CGL) for support on 0808 1962188. If you are concerned about someone else’s drug or alcohol use then Forth Valley Family Support Service (FVFSS) can also help. Call the Family Support Development Officer on 07484024407.
Advice and Welfare Reform: The team will continue to provide money, debt and benefit advice, through a limited phone service. Please call 01786 233528 and leave your name and telephone number, or email your details to firstname.lastname@example.org.
All public toilets are closed.
Learning and Education
Sheriff courts are now dealing only with urgent civil business, and all eviction and rent-arrears cases have been put on hold until further notice. If Stirling Council has raised a court action against you for not paying your rent or other violations of your tenancy, please contact your housing officer for further information.
If you are facing financial difficulty due to the impact of COVID-19, please contact your housing officer who will be able to provide advice and support, including financial support to help you sustain your tenancy.
Housing Team: Our Housing Officers and Income Maximisation Officers will be offering a telephone service for urgent enquiries but visits will only be carried out if an emergency occurs. The team can be contacted on 01786 404040 (Option 2 during office hours)
Housing Allocations: Our Allocations Team have a limited service at this time. We are still letting properties but are prioritising urgent cases to assist in preventing homelessness. The team can be contacted on 01786 404040.
Housing Repairs: Our teams will be carrying out emergency repairs only. If you have an emergency repair, please contact us on 01786 404040 and a member of our team will assist you.
Food Standards Scotland has produced helpful information for consumers and businesses on handling food products during the Coronavirus Pandemic.
The Council’s Street Cleaning team is providing a much-reduced service due to staff absence and staff redeployment to vital services.
Bins and Recycling
Following the announcement from the UK and Scottish Governments on Monday, 23 March, a series of temporary changes have been made to residential and commercial waste and recycling collections. These include:
Suspension: Brown bin (w/c 30 March) and glass box collections have been suspended.
Special/Bulky uplifts have been suspended with immediate effect until further notice.
Changes: Blue bins will be collected once every four weeks. Collection weeks are also changing.
Grey bins (every two weeks) and green Bins (every four weeks) will still be collected.
Changes have also been made to what you can put in your bins, and safe waste presentation procedures to protect waste collection operatives.
The changes above mean only ONE bin will be collected each week until further notice.
Closures: The Polmaise Depot Weighbridge Service is closed to commercial customers.
For full information on the temporary changes to waste and recycling services, please read our news story.
Parking, Roads, Transport & Enforcement
Roads Inspections: Council Officers have been in contact with contractors and remain available to assist with enquiries. Please contact DCconsultation@stirling.gov.uk
Council Officers have been in contact with stakeholders involved in current Capital Delivery projects. Officers are available to assist with all enquiries. Please contact Transportplanning@stirling.gov.uk
If your enquiry is related to our Walk Cycle Live Stirling Project please contact Walkemail@example.com
Public transport may be subject to disruption. For up to date information on bus services, please contact the operator, visit Traveline Scotland or call 0871 200 22 33
Park and Ride service changes from Wednesday 25th March until further notice:
- P1 Springkerse P&R service will be reduced to operate every 30 minutes.
- P2 Castleview P&R service will be withdrawn.
Latest changes in public transport in the Stirling Council area also available on a dedicated web page.
Please visit our website for full details. We would like to apologise for any inconvenience caused.
Car Parks at Station Road and the Meadows in Callander, and in Balmaha are closed to assist stay at home advice.
Bandeath Stray Dog Shelter will only provide a dog collection service. Any payments must be made in card by calling 01786 404040. Dogs can only be collected by prior appointment and there will be no viewings, dog purchases or volunteer walking until further notice.
The seating area and ticket office at Stirling Bus Station will be closed to members of the public from 6pm on Monday, 23 March 2020. Transport users can still board and alight service buses and tickets can still be purchased on board from the driver.
Economic Development, Culture, Tourism and Communities
Coronavirus Business Support Fund: Stirling businesses can now apply for cash grants of between £10,000 and £25,000 as part of a new Coronavirus support fund.
These grants are for all small firms receiving the small business bonus or rural relief, and for leisure, hospitality and retail properties with a rateable value between £18,000 and £51,000. All eligible businesses will be paid within 10 days of application.
To apply please complete the online form
A support hotline (01786 498496) and webpage offering business advice has been launched to support Stirling businesses and organisations during the coronavirus pandemic.
As part of ongoing efforts to support businesses and workers during the Covid-19 (Coronavirus) outbreak, Stirling Council has also created a central point for any employers requiring additional staff. This free resource is open to any employer looking to recruit as increasing and changing demands affect key sectors and will be welcomed by those who have lost jobs as a result of the disruption.
Employers are encouraged to email details.
All jobs will be listed at Invest in Stirling and we will endeavour to upload details as soon as possible after receipt.
Any community group wishing to play their part in Stirling’s response should contact: Crawford Bell – Community Development Manager, Stirling Council.
All Stirling Council cultural facilities including libraries, mobile libraries and community centres and venues have closed. Borrowers with overdue library books, loans have been extended.
The PEAK has closed to the public until further notice.
Refugee Resettlement: All face to face appointments with families have been cancelled and there will be no drop-in sessions for the foreseeable future. For support please contact Jonathan Sharp by telephone on 07818520936. For emergencies, please contact Jonathan or the Stirling Council emergency number on 01786 473041 and request an interpreter.
All scheduled events and activities at Mugdock Country Park, including cinema showings, will be cancelled with immediate effect.
Governance, Legal & Licensing
Following the announcement on 25 March, 2020 that Registers of Scotland has been closed, all parties with a conveyancing transaction with Stirling Council should expect delays in completion of their transactions.
All Councillor surgeries have also been cancelled until further notice.
As the Council focuses resources on providing essential services and responding to the current public health crisis, it will not be possible to process licence applications within the normal timeframes. Forthcoming meetings of the Council’s Planning and Regulation Panel and the District of Stirling Licensing Board have been cancelled, until at least the end of April 2020, with further cancellation very likely.
Licence and renewal applications may still be submitted, but by email only. Forms can be downloaded from the relevant sections of the website. Once completed and signed, they should be scanned and sent to firstname.lastname@example.org
Planning & Building
The Planning Service is being provided remotely. Unfortunately, at this time, not all officers are able to receive emails or telephone calls directly. Until this is resolved if you have tried to contact an officer but not received a reply when you expected please contact Karla Mann on 07717 545052 Tuesday, Wednesday and Thursday am.
We are continuing to receive and deal with planning applications through the Portal at: www.edevelopment.scot Unfortunately we are not able to receive or process paper submissions made through the post. Any representation or objection to a planning application should be made using the online form at View/Comment on Planning Applications - Stirling Council or by email to email@example.com
We are continuing to receive and issue Building Warrants and temporary occupation certificates submitted through the Portal at: www.edevelopment.scot. Unfortunately we are not able to receive or process paper submissions made through the post.
We have suspended site inspections but are able to continue to undertake our inspection duties through the submission of ‘alternative evidence’. There could be a minor delay to this part of our work.
If your Building Warrant is about to expire, please contact the Building Standards Service on the contacts provided.