Your questions and answers about Stirling Council housing and the Allocations Policy

Our Applicants Guide contains the answers to lots of commonly asked questions about our Housing Allocations Policy

The Housing Allocations Policy sets out when and how people are given priority on our housing list and how we assess applications for housing.

We use the Policy to decide who is offered properties as demand for Council housing is extremely high, and unfortunately, we are not able to re-house everyone who applies for housing.  Using the Policy to decide who is offered housing means that we allocate properties in a way that is open, transparent and fair.

The Housing Allocations Policy was agreed upon by Councillors at the Council’s Environment and Housing Committee in 2019.

A comprehensive consultation was carried out when we developed the policy. This was to make sure that the views of our tenants, applicants for housing and tenant organisations were all taken into account.

We wrote to all of our tenants and applicants for housing asking for their views on the Policy and held local community events across the Stirling Council area.

In total, we received 1,155 responses to our consultation and these helped to shape the final version of our Housing Allocations Policy. We have published a report on the consultation results which shows how we acted on the responses we received.

We also completed an Equality Impact Assessment to determine how this policy would help to promote Equality.

We operate a ‘Groups Plus Points’ policy, which means that everyone on the housing list is placed into one of four groups:

  • Strategic
  • Homeless
  • Waiting 
  • Transfer

When we come to allocate property, we first choose which group we will allocate the property to. We allocate a percentage of properties every year to each of the four groups, also known as a quota. We then allocate the property to the person with the highest housing need in that group.

How we determine housing need in each group is different.

  • People in the Waiting and Transfer groups are awarded points depending on their housing need and people with the highest level of points are placed at the top of these lists.
  • People in the Homeless and Strategic groups are held on the list in date order.

Our annual quota for each group is:











The group you will be put in will be the one that best reflects your housing needs. If you have been assessed as homeless by our Housing Options team you will be placed into the Homeless group.

If you fall into one of the categories set out in the Strategic group, you will be placed into this group. Only people with an urgent or exceptional housing need will be placed into the Strategic group, full details of who falls into this category are set out in our Policy.

If you don’t fall into either of these categories, you will be placed into either the Transfer or Waiting Group. If you are a Council tenant or a tenant of another housing association in the Stirling area, you will be placed into the Transfer group. All other applicants will be placed on the Waiting list.

The length of time you will wait for Council housing depends on your choice of housing, such as:

  • the size of house you need
  • the type of house you want
  • the area you want to move to

The more choices you include, the sooner you are likely to be offered a house.

Your local Housing Office will be able to help you and give you more information about your own particular application.

Homeless Applicants 

People on our homeless list will be made up to two offers of housing. After two reasonable offers of housing have been refused by the applicant, we will have discharged our duty to provide permanent rehousing and you will be removed from the homeless list.

Housing Allocation

For all other applicants, if two reasonable offers of housing are refused, you will be suspended from the housing list for 12 months.

You can appeal against an offer of housing being a reasonable offer and details of how to do this can be found in our Allocations Policy and Applicants Guide.


You can find out more information about where the Council own housing, and the turnover of housing in each area in our housing stock and turnover document.

If you want to move to another council house, you can apply to join the housing list by completing an application form you can also apply for a mutual exchange or swap. This is where you swap properties with another Council or Housing Association tenant.  

Find more information about mutual exchanges, including how to find a swap and how to apply.  

If you complete a Medical Priority Form, it will be assessed by an independent medical specialist, who will decide whether or not you are entitled to extra medical points.

There are two Medical Priority Forms. 

  1. One is for your housing details
  2. The other is for the medical condition of the applicant

Help is available in the Application for Medical Priority Guidance.

If you have any questions that aren’t covered here or in our Applicants Guide, you can get in touch with our Allocations Team by emailing us.

If you have an application for re-housing our team can also provide advice on your application and other housing options that may be available to you.

We can tailor our advice and support to meet your needs. For instance, we can speak to a support worker or family friend on your behalf if this would be helpful or provide you with written information about the advice that we’re providing about your application and housing options.

To set up an appointment please email us or call our Contact Centre on 01786 404040 and ask for the Allocations Team.


Last updated: Monday, June 28, 2021 10:39 AM