Track and trace privacy notice

Find out how Stirling Council uses personal data by checking the Council’s website at the following address:

https://www.stirling.gov.uk/privacy-statement/

Our website contains a Register of Data Processing which lists all the different ways
in which the Council uses personal data.

This Privacy Notice provides more information about just one of those processes.

The Council has a Data Protection Officer to make sure it is complying with data protection laws.

They can be contacted at:

Data Protection Officer
Stirling Council
Old Viewforth
14-20 Pitt Terrace
Stirling
FK8 2ET

Email: dataprotection@stirling.gov.uk
Telephone: 01786 404040

We are recording details for health and safety of customers and staff within specified premises, as outlined by the Scottish Government.  We will record name(s) and contact details to support NHS Scotland’s Test and Protect scheme. This information will be used to enable NHS Scotland to contact you should you have been in a premises around the same time as someone

who has subsequently tested positive for the coronavirus.

Along with the date and time of your arrival and departure, we will only collect the following personal data if applicable: 

• your name
• contact telephone number

If you do not have a telephone number, you have the option to provide: 

• a postal address
• an email address

Customer health information will not be requested or stored.

The Council is permitted to process your personal data in this way because it will assist with NHS Scotland’s Test and Protect scheme.

The lawful basis for the Council processing your personal data comes under GDPR Article 6(1)(e) – processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

We obtain the data directly from our customers when they visit certain establishments. We may also obtain the data from third parties, such as funeral directors.  Data regarding staff will be supplied by the relevant service area.

The data will be held by each respective establishment.  This may be held on paper or electronically stored on a secure council drive. 

Personal data collected for Test & Trace will be retained only for the purposes stated in this privacy notice and will be held for no more than 21 days. 

We will share your personal information, as noted in this privacy notice with the NHS Scotland and their statutory partners when requested.

This information may be shared for the prevention or detection or crime, or where required by law.

You have the following rights under data protection laws. If you have a request under any of these rights, you can make a subject access request.

• The right of access – You have the right to request information we hold about you. This is known as a subject access request and is free of charge. We must respond within one month, although this can be extended to three months if the information is complex.
  
  
• The right to rectification - You are entitled to have your information rectified if it is factually inaccurate or incomplete. We must respond to your request within one month. If we decide to take no action, we will tell you why and let you know about your right of complaint to the UK Information Commissioner
  
  
• The right to erasure - You have the right to ask us to delete your information or stop using it. It will not always be possible for us to comply with your request, for example, if we have a legal obligation to keep the information. If we decide to take no action, we will tell you why and let you know about your right of complaint to the UK Information Commissioner.
  
  
• The right to restrict processing - You have the right to restrict how your data is processed in certain circumstances, for example, if the information is not accurate. If a restriction is applied, we can retain just enough information to ensure that the restriction is respected in future. We must tell you if we decide to lift a restriction on processing.
  
  
• The right to data portability – You have the right to object to processing, if we are processing your personal data with your consent, and it is held in a structured, commonly used, machine-readable form, you have a right to ask us to transmit it to another data controller so they can use it. This right does not apply if we process your personal data as part of our public task.
  
  
• The right to object - You can object to your information being used for profiling, direct marketing or research purposes.
  
  
• You have rights in relation to automated decision making and profiling - to reduce the risk that a potentially damaging decision is taken without human intervention.

If you want to complain about or comment on how we have processed your personal information, you should email dataprotection@stirling.gov.uk

If you are still unhappy with how the council handled your complaint, you can contact the UK Information Commissioner's Office at:

The Information Commissioner,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire SK9 5AF

Phone: 0303 123 1113

You can find further information on the Information Commissioners Office website.