Find out how Stirling Council uses personal data by checking the Council’s website at the following address:
https://www.stirling.gov.uk/privacy-statement/
Our website contains a Register of Data Processing which lists all the different ways
in which the Council uses personal data.
This Privacy Notice provides more information about just one of those processes.
The Council has a Data Protection Officer to make sure it is complying with data protection laws.
They can be contacted at:
Data Protection Officer
Stirling Council
Old Viewforth
14-20 Pitt Terrace
Stirling
FK8 2ET
Email: dataprotection@stirling.gov.uk
Telephone: 01786 404040
DRT (taxi service) is organised in rural areas where there are few or no conventional bus services to connect with existing public transport or to another location in the DRT area at the cost of a bus fare rather than a taxi fare.
The Public Transport Unit administer the booking service for this transport where members of the public call or submit on-line transport request forms to enable us to input their booking into a software scheduling system and pass onto the relevant operator who will carry out the journey.
Personal data is about members of the public, tourists, school pupils wishing to access the service e.g. to non- catchment school or for transport home from after school activities
Personal Data Used
We process this personal data to perform a “public task” in the public interest.
Supplied by the Customer, by calling or completes online booking form.
It can be passed through by a school for example wishing to make a booking on behalf of pupils, or by community group/organisation making bookings on behalf of someone, e.g. Greenroutes, Hotels on behalf of residents/employees. There is no contract in place with these organisations due to the ad-hoc nature.
Electronically on Trapeze scheduling software system. Manifests showing journey information are stored on shared drive electronically.
Data Protection legislation requires that personal data is not kept longer than is necessary.
You have the following rights under data protection laws. If you have a request under any of these rights, you can make a subject access request.
You have the right to request a copy of the personal information that we hold about you. This is known as a subject access request and is free of charge. We must respond within one month, although this can be extended to three months if the information is complex.
We want to make sure that your personal information is accurate, complete and up to date. Therefore you may ask us to correct any personal information about you that you believe does not meet these standards.
You have the right to ask us to delete personal information about you where:
You have the right at any time to tell us to stop using your personal information for direct marketing purposes, profiling or research purposes.
In some cases, you may ask us to restrict how we use your personal information. This right might apply, for example, where we are checking the accuracy of personal information that we hold about you or we are assessing the objection you have made to our use of your information.
This right might also apply if we no longer have a basis for using your personal information - but you don't want us to delete the data. Where this right is realistically applied will mean that we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.
Where we use your personal information with your consent, you may withdraw that consent at any time and we will stop using your personal information for the purpose(s) for which consent was given.
If we are processing your personal information with your consent or as part of a contract with you, and it is held in an accessible and machine-readable format, you have a right to ask us to transmit it to another organisation. This is known as the right to data portability.
We make some use of automated decision-making processes but very little use of profiling. Where these techniques are used, this will be explained in the specific privacy statements relating to those functions, together with a description of the reason involved in any automated decision-making.
If you want to complain about or comment on how we have processed your personal information, you should email dataprotection@stirling.gov.uk
If you are still unhappy with how the council handled your complaint, you can contact the UK Information Commissioner's Office at:
The Information Commissioner,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire SK9 5AF
Phone: 0303 123 1113
You can find further information on the Information Commissioners Office website.