Questionnaire privacy notice

Find out how Stirling Council uses personal data by checking the Council’s website at the following address:

https://www.stirling.gov.uk/privacy-statement/

Our website contains a Register of Data Processing which lists all the different ways
in which the Council uses personal data.

This Privacy Notice provides more information about just one of those processes.

The Council has a Data Protection Officer to make sure it is complying with data protection laws.

They can be contacted at:

Data Protection Officer
Stirling Council
Old Viewforth
14-20 Pitt Terrace
Stirling
FK8 2ET

Email: dataprotection@stirling.gov.uk
Telephone: 01786 404040

Categories of personal data are processed as part of Survey feedback to help Stirling Council better understand the demographic of those that have responded e.g. differences in opinion between older and younger age groups or from rural areas compared with urban areas.

Information is also requested to invite individuals to be part of the consultation process and to be kept up to date on this and others similar initiatives that may be of interest to them.

Questionnaires typically ask for:

• Your sex – (optional)
• Your age-group – e.g. 16-24, 65+ (optional)
• Area you live – most commonly Community Council area
• This information, together with any free format answers may allow individuals to be identified by Stirling Council. Any data published will be anonymised prior to release.

Where there is an invite to take part in further consultation, to be kept up to date, and enter into a prize draws, we may additionally ask for;

• Name
• Address
• Telephone number
• Email address

UK GDPR Article 6 (1)(a) the data subject has given consent to the processing of his or her personal data for one or more specific purposes.

This data is provided by the user when they undertake the survey.

Information about where data is held by the survey hosting platform can be found on their privacy Notice here:

https://help.surveymonkey.com/articles/en_US/kb/Surve yMonkey-Data-Transfers-and-EU-Laws?bc=Your_Data

Any personal data extracted will be held on Stirling Council secure servers.

Any identifiable data held on Survey Monkey will be removed within 2 years. The deleted data is permanently removed from their system within 60 days.

Paper copies of the questionnaire will be kept by Stirling Council for 6 months.

We will never sell or rent your personal data to other service providers. For the purposes of internal reporting, all personal data will be anonymised.

You have the following rights under data protection laws. If you have a request under any of these rights, you can make a subject access request.

• The right of access – You have the right to request information we hold about you. This is known as a subject access request and is free of charge. We must respond within one month, although this can be extended to three months if the information is complex.
  
  
• The right to rectification - You are entitled to have your information rectified if it is factually inaccurate or incomplete. We must respond to your request within one month. If we decide to take no action, we will tell you why and let you know about your right of complaint to the UK Information Commissioner
  
  
• The right to erasure - You have the right to ask us to delete your information or stop using it. It will not always be possible for us to comply with your request, for example, if we have a legal obligation to keep the information. If we decide to take no action, we will tell you why and let you know about your right of complaint to the UK Information Commissioner.
  
  
• The right to restrict processing - You have the right to restrict how your data is processed in certain circumstances, for example, if the information is not accurate. If a restriction is applied, we can retain just enough information to ensure that the restriction is respected in future. We must tell you if we decide to lift a restriction on processing.
  
  
• The right to data portability – You have the right to object to processing, if we are processing your personal data with your consent, and it is held in a structured, commonly used, machine-readable form, you have a right to ask us to transmit it to another data controller so they can use it. This right does not apply if we process your personal data as part of our public task.
  
  
• The right to object - You can object to your information being used for profiling, direct marketing or research purposes.
  
  
• You have rights in relation to automated decision making and profiling - to reduce the risk that a potentially damaging decision is taken without human intervention.

If you want to complain about or comment on how we have processed your personal information, you should email dataprotection@stirling.gov.uk

If you are still unhappy with how the council handled your complaint, you can contact the UK Information Commissioner's Office at:

The Information Commissioner,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire SK9 5AF

Phone: 0303 123 1113

You can find further information on the Information Commissioners Office website.