Service updates

Housing claim

Use this form to make a claim about an incident at your home or residence, such as flooding.

Before you begin

Make sure you're ready to provide details of:

  • the exact location and time of the incident
  • information on any witnesses
  • your date of birth
  • your insurance details, if this is relevant
  • details of any injury that you sustained
  • details of any treating doctor or NHS hospital, if that applies

If you have them, you should also be ready to upload:

  • relevant photographs
  • supporting documents, such as invoices or repair estimates

If you need to, gather all of this information before you begin. You will not be able to save your progress once you start filling in the form.

Guidance on claims

You should also make sure you've read:

To find out how we'll handle your personal data, read our privacy notice.

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