Use this service to:

Apply for a larger grey bin or an additional grey bin for one of the following reasons:

  • you produce non-recyclable, non-hazardous, or health care waste
  • you have two children within your household that are in nappies
  • you have five or more permanent residents living within your household
  • you have four permanent residents living within your household

The form will only take a few minutes to complete.

If you are a household with four permanent residents, please read the information below fully before completing the form.

If you have four residents in a household

If you have only four permanent residents living within your household, before we make a decision about providing you with a larger grey bin, we will ask you to complete an editable PDF Waste Diary (opens in a new window).  

We will ask you to fill out this PDF Waste Diary over a two-week period and when you have completed it, return it to

Completing our waste diary allows us to assess how much waste is being produced from your household, and it helps us identify any additional requirements.

When we receive your completed waste diary we will contact you with the outcome of our assessment.

If you are unable to download the PDF Waste Diary please email You can also request a copy by calling our Customer Contact Centre on 01786 404040, Monday to Friday between 9am and 5pm.

Now you have downloaded or requested your waste diary, please complete the form by pressing START below.


If you experience any issues with this form, please let us know here

To find out more about your data protection rights, please see our Privacy Notice

Last updated: Tuesday, January 25, 2022 1:28 PM