• Contact your insurer.
  • Take meter readings of gas and electricity.
  • Keep flood-damaged items and photographic evidence for insurance purposes.
  • Once you and your insurance company have all the required information, call the contact centre on 01786 404040 to arrange special uplift.
  • Your insurance company may also provide advice on how to proceed with cleaning up the damage.

Gas and electricity

  • Get confirmation it is safe to turn back on gas and electricity.


Once floodwater has receded, it is important to protect you and your family's health by cleaning up thoroughly, particularly in households with vulnerable occupants such as young children and the elderly.

Health and hygiene

Floodwater may be contaminated, especially by untreated sewage. Contamination remains after the floodwater has gone and can be hazardous unless simple procedures are followed.

  • Check water quality is safe for drinking. Contact Scottish Water if unsure.
  • Do not eat or drink anything that has come into contact with floodwater.
  • Wear rubber boots and gloves in and around the affected property.
  • Always sterilise your hands after coming into contact with floodwater and flood-damaged items.
  • Wash all cuts and cover with waterproof plasters. Anyone receiving a puncture wound during flood recovery should have a doctor determine whether a tetanus booster is necessary.
  • Do not allow children and pets to play in floodwater. Small children, pregnant women and people with health problems should avoid floodwater and flooded areas until the clean-up is complete.
  • If you accidentally ingest mud or contaminated water and become ill, you should consult your doctor.

Last updated: Monday, March 1, 2021 11:22 AM