In the first instances to ensure you get issue is directed through to the correct person, choose between:

Please note:  ‘We regard a complaint as any expression of dissatisfaction about our action or lack of action, or about the standard of service provided by us on our behalf’. 

If you are requesting a service (i.e. a missed bin) we would allow the service to resolve this in the first instance (General Enquiry or Report an Issue) 

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