Festive Services

W/C  23^rd December 2019

Monday 23^rd December          9am-5pm

Tuesday 24^th December          9am-3pm

Wednesday 25^th December     Closed

Thursday 26^th December        Closed

Friday 27th December            9am-5pm

W/C  30^th December 2019

Monday 30^th December          9am - 5pm

Tuesday 31^st December          9am - 5pm

Wednesday 1^st January           Closed

Thursday 2^nd  January             Closed

Friday 3^rd January                   Closed

Saturday 4^th January                Closed

Sunday 5^th January                  Closed

Re-opens Monday 6th January for normal times.

• Close at 4pm on Tuesday 24th December
• Open 27th December
• Close at 4pm on Tuesday 31st December
• Open Friday 3rd January

If your dog is lost during this time, there will be a member of staff taking calls between 9am - 11am Christmas day, Boxing day, New Year's day and Jan 2nd.

• Telephone number: 01786 812908

• See also

  • Bandeath Dog Shelter Web Page
  • Lost and found dogs in Central Scotland

The Cemeteries office is closed 25th & 26th December and 1st & 2nd of January. Open 9am – 4pm on 27th, 28th & 31st

Safer Communities will be working between Christmas and New Year.

• Anti Social Behaviour and Estate Wardens will be working  from 28 - 30th December from 9 am - 5 pm
  Contact Us: tel: 01786 233533 email us  
  
  
• Community Wardens will be available 28 - 30th December 2 pm - 10 pm
  
  
• Taxi Marshalls will be available on the following dates:
  
  

  13-Dec	18:00	04:30	13-Dec
  14-Dec	23:00	04:30	14-Dec
  20-Dec	23:00	04:30	20-Dec
  21-Dec	23:30	04:30	21-Dec
  26-Dec	23:00	03:30	26-Dec
  27-Dec	23:00	04:30	27-Dec
  28-Dec	23:00	04:30	28-Dec
  31-Dec	23:00	04:30	31-Dec

  
  
• Safe Base provides a safe environment for anyone visiting the city centre at night, with the teams working closely with Police Scotland and the Stirling Street Pastors, who provide a vital service in looking out for anyone who finds themselves in a vulnerable situation while on a night out.

They will offer people basic first aid, information about transport options and harm minimisation, and a pick up/contact point If required.

Safe Base teams will be available in the City Centre between 10 pm and 2 am on the following dates:

Friday 6th and Saturday 7^th December
Friday 13^th and Saturday 14^th December
Friday 20th and Saturday 21st December
Thursday 26^th December

• Operation Steadfast - Anyone wishing to speak with police to obtain safety information or report an incident can visit the mobile police station, which will be located in Port Street during the day and then in Friars Street in the evenings. Alternatively, the public can also dial 101 in non-emergency situations, and 999 in the event of an ongoing emergency.
  
  
• Stirling Council’s Youth Team will be out and about in the city centre, working alongside the Street Pastors, to help address the various issues that can occur when alcohol is being consumed.

All complaints sent to us between Monday 23^rd December 2019 and Friday 3^rd January 2020 will be logged on Monday 6^th January 2020.  If you wish to request a service, please contact 01786 404040.

The customer service team will be available to answer emergency enquiries throughout the festive period. Please call 01786 404040 and one of the team will assist you with your enquiry.

W/C  23^rd December 2019

Monday 23^rd December         9am-5pm

Tuesday 24^th December         9am-3pm

Wednesday 25^th December – Thursday 2^nd January   Closed

Friday 3^rd January                 9am-5pm

• Credit Union 10 Spittal Street, FK8 1DU. (next to Crossed Peels) Tel:01786 233937. Email: info@stirlingcreditunion. co.uk. Website: www.stirlingcreditunion.co.uk - The office will be closed during the holiday period from 4pm on 24 December until 10am 3 January.  

• Closes at 3pm on Tuesday 24 December
• Closed 25 December - out of hours cover
• Closed 26 December - out of hours cover
• Open 27 December - 9am - 3pm
• Closed 28 December - out of hours cover
• Closed 29 December - out of hours cover
• Open 30 December - 9am - 3pm
• Open 31 December - 9am - 3pm
• Closed 1 January - out of hours cover
• Closed 2 January - out of hours cover

Normal service will resume 3 January -  9am - 5pm  

Raploch Campus

Raploch Campus will close on Tuesday 24th December at 5pm and re-open on Friday 3rd January at 0900.

Please note: The Contact Centre will operate 24/7 to deal with Emergency enquiries.  

• Closed from 3pm on 24 December
• Open 9am on 3 January
• For any emergency repairs please call the Contact Centre  - Out of hours service on 01786 404040
• If you find yourself homeless over the festive period please call the Contact Centre  - Out of hours service on 01786 404040

For more information see our webpages

• Close at 3pm Tuesday 24 December 
• Re-open at their usual times on Friday 3 January 

Please Note: that the Stirling Council planning service will close at 3pm on 24 December until 9am on 3 January.

For more information see our pages

Park and Ride

Park & Ride Festive Arrangements: Information on Park & Ride

Other useful emergency contacts during the festive session: 

• Childline 0800 1111
• Samaritans: 08457 90 90 90
• NHS 24: 111
• Salvation Army 01786 448923

• Animal Health and Welfare
• Environmental Health
• Trading Standards

Closed from 3pm on Tuesday 24 December

Open 9am on Friday 3 January

For any emergency please call the Contact Centre on 01786 404040 

Clearing Roads

Stirling Council's Winter Maintenance Policy prioritises which roads and footpaths receive the appropriate treatment during adverse weather.  The Council prepares a plan of action, setting out how it intends to treat ice and snow in accordance with this Policy. 

The Roads Teams use a priority system during adverse weather which allows main roads and core routes to be treated first.

See below for more information.

• Winter Service Policy
• Gritting Routes Map
• Salt Bins Map
• Motorways/Trunk Roads

Priority One Routes

These roads receive precautionary salting and are roads which have a cumulative daily flow of more than 800 vehicles a day, including roads to Emergency Services establishments.

These routes shall receive precautionary salt treatment between 5.30am and midnight and;

• Clearance of snow accumulations 24 hrs per day.
• The treatment of ice formations 24 hrs per day. 

The Winter Service comprises the following types of treatment:

• Precautionary Salt Treatment
• Treatment of Ice
• Treatment of Snow
• Treatment of Hard Packed Snow and Ice
• Flooding Events – Sandbag Policy

See also:

• Flooding advice

• Travel in severe weather conditions

• Driving in severe weather conditions

More Information can be found within our Winter Policy Document.

Registration of births, deaths and marriages

Hours of service over Christmas and New Year 2019/2020

All offices will be closed from 3pm on Christmas Eve.

If you have an emergency registration enquiry when the offices

 are closed, please telephone 01786 404040.

• Close Friday 20 December 2109
• Opening on Monday 6 January 2020

Raploch Campus

Raploch Campus will close on Monday 24 December at 5 pm and will re-open on Friday 3 January (closing at 5 pm) normal service will resume on Monday 6 January 2020

Please note: The Gym will close on Sat 14 December and re-Open Tues 7 January 2020

• Strathendrick - business as usual
• Bellfield Centre - business as usual
• Riverbank Resource Centre - closing on Friday 21 December, re-opening Thursday 3 January.  This will affect people who receive Streets ahead and Riverbank Day Support.

• Reablement and Technology Enabled Care (TEC) Services - business as usual
• Intermediate Care (Crisis Care, Rehabilitation at Home, Assessment within a care home environment) - business as usual.

Emergency Social Work support is provided by Emergency Duty Team and can be contacted on (01786 470500). They are available from 5pm 24 Dec until 9am 27 Dec and 5pm 31 Dec until 9am 3 Jan 2019.  They are also available as usual at weekends 24/7.

Children and Families / Criminal Justice will be operation from Wolfcraig as normal on the following dates:-

• 27^th December – normal service
• 30^th December – normal service
• 31^st December – normal service

Other useful emergency contacts during the festive session: 

• Childline 0800 1111
• Samaritans: 08457 90 90 90
• NHS 24: 111
• Salvation Army 01786 448923

Park and Ride

Park & Ride Festive Arrangements: Information on Park & Ride

Bus Services

Festive Bus Arrangements: Information on Transport Service Changes

Stirling Bus Station opening & closing times

Festive Bus Station Arrangements: Information on Transport Service Changes

W/C  23^rd December 2019

Monday 23^rd December          Closed

Tuesday 24^th December          10am-3pm

Wednesday 25^th December     Closed

Thursday 26^th December        Closed

Friday 27th December            Closed

Saturday 28^th December         Closed

Sunday 29^th December            Closed

W/C  30^th  December 2019

Monday 30^th December          Closed

Tuesday 31^st January              10am-10:30pm

Wednesday 1^st January           Closed

Thursday 2^nd January              Closed

Friday 3^rd January                   Closed

Saturday 4^th January               Closed

Sunday 5^th January                  Closed

Tip  opening times - Household Waste and Recycling Centres (HWRC) - sites (Lower Polmaise, Callander, Balfron) will be closed 25^th & 26^th December and 1^st & 2^nd January - the weighbridge/transfer station will be closed on these days also

Recycling Centre festive season opening hours at a glance:

More information:

• Wrapping paper and gift cards: Standard paper, wrapping paper and gift cards should be placed in your green recycling bin. Wrapping paper or gift cards containing foil, glitter, ribbons or felt coatings are not recyclable and should be placed in your grey non-recyclable bin.
• Cardboard collection: If you have excess cardboard during the festive period you can take it to any of our three Household Recycling Centres.
• Christmas trees: You can recycle real Christmas trees in the garden waste skips at any of our three Household Recycling Centres, or chop them up and place in your brown bin.

Winter is a very busy time for the NHS, especially over the festive season. Please help by only attending the Emergency Department at Forth Valley Royal Hospital if you have a serious illness or injury which requires urgent treatment. Your local pharmacy, Minor Injuries Unit or GP practice can also provide advice and treatment for many common health problems - see attached leaflet for details