24/7 Team privacy notice

Find out how Stirling Council uses personal data by checking the Council’s website at the following address:

https://www.stirling.gov.uk/privacy-statement/

Our website contains a Register of Data Processing which lists all the different ways
in which the Council uses personal data.

This Privacy Notice provides more information about just one of those processes.

The Council has a Data Protection Officer to make sure it is complying with data protection laws.

They can be contacted at:

Data Protection Officer
Stirling Council
Old Viewforth
14-20 Pitt Terrace
Stirling
FK8 2ET

Email: dataprotection@stirling.gov.uk
Telephone: 01786 404040

24/7 team support Clackmannanshire and Stirling Health & Social Care Partnership with Telecare referrals and call monitoring. Telecare is a 24 hours alarm system that you can use in an emergency to call for assistance. The service is available to anyone who feels at risk in their own home because of age, disability, isolation, illness or vulnerability.

The personal data collected during referral will be used to make an assessment of what telecare equipment will be required to meet your needs. 

Once the assessment has been completed your personal data will be held securely on Tunstall call handling platform to allow the 24/7 team to access in an emergency.

We also call handle for Stirling and Clackmannanshire Council emergency out of hours, these include emergency repair, homeless and major incidents.

For most of our services we collect the following personal information about you,

• Name
• Contact details including postal address
• Telephone numbers
• Email address
• Telecare
• Religion
• First preferred language
• Ethnicity
• Known medical conditions and disabilities
• Doctors details
• Support Services
• Next of Kin and preferred contact details and the option for Care Connect not to contact family in an emergency
• Key holders
• Ownership & type property
• Key Safe code
• Telephone calls are recorded as this is required as part of our independent accreditation and annual audit of the Telecare

Services by the T.S.A (Telecare Services Association)

Personal Data

Article 6(1)(c) Processing is necessary for compliance with a legal obligation to which the controller is subject:

In order to comply with our obligations under the Community Care and Health Act 2002.

Special category data

Article 9 (2)(b) Obligations under employment, social services or social protection law, or a collective agreement, in order to deal with our obligations under the Adults with Incapacity (Scotland) Act 2000.

We are required by law to provide a homelessness service, which requires us to obtain personal details from applicants and to assess their applications – Housing (Scotland) Act 1987, as amended by subsequent legislation. 

Personal data may be collected in different ways including:

• Communicating with you during a face to face discussion, telephone conversation, email or letter
• Other organisation eg. NHS by way of a single shared assessment
• Power of attorney, guardian or next of kin

Your information will be stored securely within Stirling Councils own IT systems and on our third party supplier systems.  These include the Alarm Receiving Centre - Tunstall and Careium in relation to digital Disperse Alarm Units.  

Call recording is kept for 3 months.

Data is retained for either 5 years from last action or 3 years for service is no longer required

Digital Disperse Alarm Units – Careium; 

The record will be deleted when the device is removed and returned from the service user’s home as part of the removal process.  

When data is deleted this is also removed from Careium’s servers. This includes deletion and deactivation of the device.  If the device still exists the locations is stored for 30 days then deleted, Step Count & Alarm History is stored for 2 years then deleted.  

If necessary we might share your data with other agencies and authorities, depending on the service being provided. We will only share your personal data if is necessary to do so and the appropriate conditions have been met.

In general the external bodies with whom we share information might include:

• Scottish ambulance Service
• Scottish Fire and Rescue
• Police Scotland
• Care Providers
• NHS including general practitioner
• Utility Companies
• Accommodation Owners
• Voluntary organisations
• Government departments

We will also use your data to complete statistical returns for government requirements.

You have the following rights under data protection laws. If you have a request under any of these rights, you can make a subject access request.

• The right of access – You have the right to request information we hold about you. This is known as a subject access request and is free of charge. We must respond within one month, although this can be extended to three months if the information is complex.
  
  
• The right to rectification - You are entitled to have your information rectified if it is factually inaccurate or incomplete. We must respond to your request within one month. If we decide to take no action, we will tell you why and let you know about your right of complaint to the UK Information Commissioner
  
  
• The right to erasure - You have the right to ask us to delete your information or stop using it. It will not always be possible for us to comply with your request, for example, if we have a legal obligation to keep the information. If we decide to take no action, we will tell you why and let you know about your right of complaint to the UK Information Commissioner.
  
  
• The right to restrict processing - You have the right to restrict how your data is processed in certain circumstances, for example, if the information is not accurate. If a restriction is applied, we can retain just enough information to ensure that the restriction is respected in future. We must tell you if we decide to lift a restriction on processing.
  
  
• The right to data portability – You have the right to object to processing, if we are processing your personal data with your consent, and it is held in a structured, commonly used, machine-readable form, you have a right to ask us to transmit it to another data controller so they can use it. This right does not apply if we process your personal data as part of our public task.
  
  
• The right to object - You can object to your information being used for profiling, direct marketing or research purposes.
  
  
• You have rights in relation to automated decision making and profiling - to reduce the risk that a potentially damaging decision is taken without human intervention.

If you want to complain about or comment on how we have processed your personal information, you should email dataprotection@stirling.gov.uk

If you are still unhappy with how the council handled your complaint, you can contact the UK Information Commissioner's Office at:

The Information Commissioner,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire SK9 5AF

Phone: 0303 123 1113

You can find further information on the Information Commissioners Office website.