Service update: Our Waste Service is currently working on a plan to restart our Special Uplift Service as soon as possible.  The Council provides householders with a chargeable bulky uplift service that allows for up to 5 bulky items to be collected from the kerbside (per uplift). Alternatively, you can dispose of your items at your local Recycling Centre free of charge.

Please consider donating reuseable items to local Charity Shops or Reuse projects.

  • National re-use This phone line and website service easily allow you to pass on household items to be used again. The re-use phone line works with community-based reuse organisations, local authorities and partners across Scotland to provide the public with a free collection service for unwanted items.
  • Salvation Army furniture project Stirling - please call 01786 479262
  • Stuff for Free sites - Give and get stuff for free with Stirling Freegle. Offer things you don't need, and ask for things you'd like. Don't just recycle - reuse with Feegle  Stirling City Freegle
  • Household Waste Recycling Centres - you can dispose of a variety of items, free of charge, at any of our three Household Waste Recycling Centres (tips)

A standard bulky uplift (up to 5 household items, or 6 if one is a fridge) costs £44.70.  An additional fee of £44.70 will be charged for up to five more items.

Requests to empty contaminated bins are charged at £44.70 per bin.

Domestic fridge freezers are collected free of charge.

If all members of the household are over 60 years old we will collect up to two bulky uplifts, free of charge each year.  Only one exempt uplift can be booked at a single time and any additional uplifts will be chargeable.

 

What do we collect?

Domestic fridges and freezers (empty)  Carpets, rugs and lino (cut up into 4ft bundles and tied in rolls) 

Sofas and chairs

Furniture, e.g. wardrobes, tables  Prams and pushchairs  Large toys, bikes, golf clubs 
Televisions  Dishwashers and washing machines  Cookers  

What can't we collect?

Vehicle parts or tyres  Black bag waste 

Windows and doors

Garden waste or soil  Bricks, slabs, rubble, stones Gas cylinders and oil tanks 
Bathrooms and kitchens fittings, e.g. from a renovation project  Garden Sheds  Fencing 
Storage heaters  DIY or demolition debris  Asbestos 
Coal bunker  Commercial waste (includes fridges)    

 

 

 

 

 

 

 

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How do I pay for my uplift?

Payments can be made using a debit or credit card by calling our contact centre on 01786 404040

All payments must be paid in full by 12noon on the day before your uplift is due to take place.

Your collection

An advisor will let you know when your collection is scheduled to take place.  All items should be presented on the kerbside outside your property by 7 am on your collection day. We are unable to collect any items from inside your property, garages, sheds, gardens or closes.

Only items requested and noted in the initial enquiry by the contact centre will be collected.  Any additional items will be left.

Why didn't my collection take place?

Where items are not presented as described when our crews arrive to collect them they will leave a calling card at your property.  The contact centre will be notified and we will rearrange the uplift.  Please note that we will only attend a maximum of twice to collect your items.

Please note that no refunds will be given for paid bulky uplifts that are not presented.

What happens if the service is running late?

If the service is running late and your uplift has not to be carried out on the scheduled day we will endeavour to keep you informed of any changes, including information of when we will attend. This may require you to remove your items from kerbside until we are able to collect them.

What happens to my items after they've been collected?

Where possible bulky items separated to ensure they can be reused or recycled.

Last updated: Thursday, July 9, 2020 1:28 PM