Service update: Our residential and commercial waste services have been severely impacted by Coronavirus (COVID-19). Please disregard any information listed below and read our news story for full detail on service disruptions.
We provide a chargeable collection for bulky household waste that cannot be disposed of in your general waste bin.
Before disposing of any bulky items outside, please consider whether they can be reused. You can donate usable items to local charity organisations:
- National re-use This phone line and website service easily allow you to pass on household items to be used again. The re-use phone line works with community-based reuse organisations, local authorities and partners across Scotland to provide the public with a free collection service for unwanted items.
- Salvation Army furniture project Stirling - please call 01786 479262
- Stuff for Free sites - Give and get stuff for free with Stirling Freegle. Offer things you don't need, and ask for things you'd like. Don't just recycle - reuse with Feegle Stirling City Freegle
- Household Waste Recycling Centres - you can dispose of a variety of items, free of charge, at any of our three Household Waste Recycling Centres (tips)
What do we collect?
|Domestic fridges and freezers (empty)||Carpets, rugs and lino (cut up into 4ft bundles and tied in rolls)||
Sofas and chairs
|Furniture, e.g. wardrobes, tables||Prams and pushchairs||Large toys, bikes, golf clubs|
|Televisions||Dishwashers and washing machines||Cookers|
What can't we collect?
|Vehicle parts or tyres||Black bag waste||
Windows and doors
|Garden waste or soil||Bricks, slabs, rubble, stones||Gas cylinders and oil tanks|
|Bathrooms and kitchens fittings, e.g. from a renovation project||Garden Sheds||Fencing|
|Storage heaters||DIY or demolition debris||Asbestos|
|Coal bunker||Commercial waste (includes fridges)|
How much does it cost?
A standard bulky uplift (up to 5 household items, or 6 if one is a fridge) costs £43.40. An additional fee of £43.40 will be charged for up to five more items.
Please note: Requests to empty contaminated bins are charged at £43.40 per item.
If all members of the household are over 60 years old we will collect up to two bulky uplifts, free of charge each year. Only one exempt uplift can be booked at a single time and any additional uplifts will be chargeable.
Domestic fridge freezers are collected free of charge.
How do I pay for my uplift?
All payments must be paid in full by 12noon on the day before your uplift is due to take place.
An advisor will let you know when your collection is scheduled to take place. All items should be presented on the kerbside outside your property by 7 am on your collection day. We are unable to collect any items from inside your property, garages, sheds, gardens or closes.
Only items requested and noted in the initial enquiry by the contact centre will be collected. Any additional items will be left.
Why didn't my collection take place?
Where items are not presented as described when our crews arrive to collect them they will leave a calling card at your property. The contact centre will be notified and we will rearrange the uplift. Please note that we will only attend a maximum of twice to collect your items.
Please note that no refunds will be given for paid bulky uplifts that are not presented.
What happens if the service is running late?
If the service is running late and your uplift has not to be carried out on the scheduled day we will endeavour to keep you informed of any changes, including information of when we will attend. This may require you to remove your items from kerbside until we are able to collect them.
What happens to my items after they've been collected?
Where possible bulky items separated to ensure they can be reused or recycled.