Report anti-social behaviour

What is anti-social behaviour?

Anti-social behaviour (ASB) is wide ranging and includes disputes with neighbours, noise, substance abuse and serious harassment or criminal activity. ASB happens when someone causes, or is likely to cause, alarm or distress on more than one occasion to anyone who is not another member of their household.

It can be:

• causing a nuisance by rowdy or noisy behaviour
• intimidation or harassment
• criminal damage or vandalism
• drug or substance abuse
• misuse of public space, including littering
• abandoned cars and other car crimes

How we deal with ASB complaints

We deal with all complaints in a confidential manner, following the code of practice of the Information Commissioners Office.

When you make a complaint, we aim to respond promptly. We’ll try to arrange an initial interview with you within 5 working days. Serious complaints are given priority and will be investigated immediately. We might also speak to neighbours or witnesses and contact other agencies for information that may help the investigation. We try to begin our investigation as soon as possible.

Once the investigation is complete, we’ll decide on the most appropriate course of action, and keep you up to date with progress within 30 working days. In some cases, the investigation will take longer. For example, if the person being complained about is a vulnerable adult or child, we may work with other agencies to provide a solution.

We only apply for anti-social behaviour orders as a last resort.

Who can report ASB

Anyone can report antisocial behaviour to the Council. The Council's ASB team responds to and investigates complaints related to housing, including issues involving council tenants. For housing association or private rental properties, tenants should report ASB to their landlord initially. If the landlord fails to take action, the Council may intervene where appropriate to address the concerns. ASB occurring in public spaces or involving criminal behaviour should be reported to Police Scotland.

How to report ASB

You can report ASB by:

• phoning the team directly on 01786 233 533 between 9am and 5pm Monday to Friday
• emailing the team at regulatoryservices@stirling.gov.uk and labelling the email FAO ASB Team
• completing the contact form below

If you've got any evidence of ASB, this is often useful. Please keep this and provide it to us when we ask for it.

Support contact details